Not resolved
1.0
Details
Customer service
1 comment

Don't go to the UPS store on Broadway and 104th. It is a rip off.

We had been clearing out our old files and I knew the UPS in the Bronx charged $1.00 a pound to shred old papers. They simply put them in a locked container and UPS picked them up to shred. We were heading into Manhattan so I called the UPS closest to our stops, that being the UPS store at 104th street on Broadway and asked if they did shredding. I assumed all prices would be around the same amount. My boyfriend ran our 30 lbs of paper ( 20 years of documents) in and he came out $90.00 poorer.

When he asked if this was the store I had called they said yes and when he questioned the price, they simply said that's what we charge. There was no sign anywhere. They had already weighed the papers and were somewhat dismissive. It was outrageous. When I called to check on the price they simply said that's what it costs here it doesn't matter what anyone else charges, that's our price.

If I had gone in I would have picked up the paper and left. Unfortunately, the papers were put in the locked canister and that was it. UPS should control their franchise prices better. It's completely misleading to have one price differ so much within a ten mile radius.

I am completely disappointed in UPS allowing a franchise to set their own ridiculous prices. That is more than a McDonald's employee

earns in a day.

Reason of review: overcharging.

Monetary Loss: $60.

Preferred solution: Let the company propose a solution.

Had an Experience with Ups Store?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Nick1346
Albuquerque, New Mexico, United States #911801

Your boyfriend is ***.While $3/lb is quite a bit more expensive, but that's what they charge.

Your BF should have realize that before he paid.

Either way, UPS doesn't to the shredding it's a third party company, either Iron Mountain or UShredding.The stores are individually owned franchises and therefore have the right to set their own prices.

You May Also Like

Ceva Logistics - Worst experience ever in getting a product delivered Ceva Logistics "This is the worst experience I have ever had in getting an item delivered. Ever. Period. I do not understand how they are still in business. Everything is wrong, from..." Read more Ups - A nightmare Ups "...We called UPS to put a claim and they were supposed to pick the package the following day to investigate it and they didn't come..." Read more Eisenhardt - Skyintertrade co. ltd / skyintertrades.com forged faked Evergreen Bill of Lading Eisenhardt " This Bill of Lading was forged / faked by `sam` sahil kapoor / kapor from Skyintertrade Co. Ltd. / skyintertrades.com . This person is responsable of both links about..." Read more Fedex - Just one fed ex guy never buzzes / leaves packages outside / video Fedex "...Just one of our Seattle Fed Ex drivers leaves packages outside and pretends to ring buzzer but he's clearly just clicking the "Cancel" button..." Read more Phoenix Life - Whole life policy was set for 10 years, 27 years and still have to pay premiums! Phoenix Life "In Sept 1990 myself and spouse both started whole life policies (#116...) that were projected to be self sufficient in 10 years. Projections kept getting moved back ... with the..." Read more Pats Pizzeria Family Restaurant - Pat's- YOU LOSE Pats Pizzeria Family Restaurant "I have to give at least 1 star but the service or lack there of that I received today is not worthy of 1 point on a star. The Manager..." Read more Gifttree - Terrible service, embarrassing product! Gifttree "Gifttree provides terrible service and a completely embarrassing product! I wish I had read the reviews before ordering flowers for my mom's birthday through this company! I paid extra to..." Read more CCC Information Services - Bad Customer Service CCC Information Services "I have been using CCC for 20 years, in the beginning they were a great company but as they became bigger and bigger that's when things changed for the worse...." Read more