A caution to anyone shipping UPS. When you take your packages to a UPS store be sure to stand there and read EVERY LINE of the paper they give you.
In this full length, small print paper which probably 90% of customers do not read, you sign that you are taking all responsibility for damages caused in shipping, you are not putting insurance on those packages as they do not provide insurance. What you are paying for is what they call "declared value". Should you have done your own packing, they have explained to you that they are not responsible because you did your own packing unless you can prove that you have packed in accordance with UPS specifications which includes only NEW boxes, no manufacturers boxes, cardboard to withstand so may pounds per cubic feet, large bubble wrap, foam packed at least 2" around item etc. etc.
And trust me, they themselves DO NOT pack to these specifications and charge a fortune to say they did. These stores have been created by UPS to be the fall guys actually for their horrific handling of packages. However, the stores know what they are getting in to when they sign the franchise agreements. I shipped very expensive sewing machine which took me almost 4 hours to pack to be sure it was pack absolutely perfect but of course they found problems with it, damaged it to the point it can not be repaired and say I signed that I would not hold them liable.
As a result of this, I have lost almost $5000.
I have spent many, many hours on the phone with every possibility to help me reprieve my loss but am now going to have to get an attorney which they don't care because they say i signed the papers and that is what counts. I will continue to make awareness to everyone I can so that hopefully no one else has to go through this awful experience.
Product or Service Mentioned: Ups Delivery Service.
Reason of review: Damaged or defective.
Monetary Loss: $5000.
Preferred solution: Full refund.