Product: Ups Store Customer Care Clear all filters (0 of 64 reviews match)
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Ups Store - Horrible store experience

The Ups store on Madison ave and 96 th street in New York is being run by a horrible aggressive man who called the cops because I said it was bizarre he could not help me find a zip code w no one else in the store . He said It wasn’t his job and I could leave . Then when I said no I need to mail this he said “ lady get out or I call the cops” . I asked him for his name or the manager or owner and he called the cops and told them I was drunk . He was shockingly avusive . It’s a discredit to the company I own stock in to have a shop keeper totally disinterested in customer service , A zip code ???? Really , a ups store refusing to help me get the right zip code . Yes .... that is what happened
Product
Ups Store Customer Care
#1449739
This company really screwed up. I was supposed to receive a delivery on Christmas Eve which was a gift for my son. I knew I probably would not be around so I notified them on FB and arranged to pick it up at the store near me. I showed up there at 1pm and the clerk...
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1.8
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Ups Store Customer Care
I didn't like
  • Lack of delivery and service
#1449452
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Ups Store - Lost or stolen package .. leaning to the latter.

Package did not arrive at destination Oct. 2017 (Value $ 1,500) March 2018 - August 2018 Told that they began an investigation Told again they are investigating. Told they sent 3 requests for payment October 2018 Told by UPS Store Corporate investigation began. 1/9/19 Told by UPS Store Corportate NO INVESTIGATION begun Corporate now starting investigation. Hopefully. This is one poor organization on the local and corporate level.
Product
Ups Store Customer Care
#1445029
I WENT TO THE UPS STORE IN SUPERIOR, WI. STORE NUMBER 7050. NEVER FID THE RETURN BEFORE. TWO GUYS BEHIND THE COUNTER. THIS ONE WAS TALKING US THREW IT AND THE OTHER GUY SAID YOUR TAKING UP TO MUCH OF MY GUYS TIME. HE CHARGED US 10.59 FOR SERVICE. I SAID WHO ARE YOU TO...
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Ups Store Customer Care
#1423080
Ups Store - Poor Customer Service
Ups Store - Poor Customer Service
Was overcharged for cardboard box and was not treated as a customer should be treated. I have used them for 5 years but this is the last time I will ever use their service. First, was told they do not ship cologne or perfume, ( which is ridiculous because Amazon ships...
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Nick1346
Nick1346

I can definitely understand why you are concerned about your items but it was during Christmas. It’s busy and they cannot pack the items in front of you immediately. The store...

Anonymous
Anonymous

Who cares what Amazon does? Did they say they COULDN'T ship fragrances or did they say they could only ship it ground? Frags have alcohol in them which can cause fires in flig...

Product
Ups Store Customer Care
#1419031
I went to the UPS Store in Mesquite NV. I shoot skeet and trap and broke the stock on my sporting shotgun. I disassembled it from the receiver and simply wanted to ship this piece of wood for repair. When I told the man helping me that it was a gunstock, he went off on...
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Nick1346
Nick1346

UPS Stores cannot ship guns or gun parts per contract with UPS. UPS can if done at an authorized location like UPS hubs or by a retailer that specializes in shipping guns. Unf...

Anonymous
Anonymous

Funny I have a box at our local UPS store and have received hoards of legal gun parts over the years! None of their business what you are legally shipping. Our store has sever...

Product
Ups Store Customer Care
#1418028
UPS Corporate should supply tape to every Franchise owner else they should *** The Franchise owner pays for tape. Why should other customers who tape and drop off their boxes at home pay for slackers like you who won’t? Pound sand lady... I’m not subsizdizing your...
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Ups Store Customer Care
#1393834
Horrible customer Service! I returned 5 packages only received a receipt for 4 items. I called back to make sure They had received all 5 back and the rude person on the phones be put me on hold and didn’t come back. 15 days later no returns from that day had been...
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1.0
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Ups Store Customer Care
#1383363
We have tried multiple times to contact the store manager about our claim and always get the answer he is not in today. as of now he has been out about a month. They lost our package and can't seem to get the insurance claim completed. We have been to the store several...
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1.0
Product
Ups Store Customer Care
I didn't like
  • Very poor customer service
#1341823
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Ups Store - Terrible Customer Service - Hung Up On

Employee did paperwork wrong. Caused massive problems. Package is not delivered internationally. I call to get information and get hung up on. All by same employee.
Product
Ups Store Customer Care
#1336911