Product: Ups Store Customer Care Clear all filters (44 of 44 reviews match)
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I had a simple question.I called Brownstown, Taylor, Trenton, Dearborn UPS STORES. UNABLE TO REACH ANYONE ON ANY OF THE NUMBERS PROVIDED ON THE WEBSITES.Either the numbers are disconnected, or you get voicemail or NO ONE ANSWERS. RIDICIULOUS!!! UPDATE YOUR WEBPAGES AND...
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5.0
Product
Ups Store Customer Care
I liked
  • Nice lady
I didn't like
  • No one answers phone at any store
#1196826
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By the way...please understand that UPS charges a 43% service fee on postage.This is the only time I've paid more than face value for postage stamps. It is more than 3 times as much to ship a package with UPS. Stick to the post office folks. When I told the manager...
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Anonymous
anonymous

I agree!!! had 2 packages lost, supposedly left at door step.NO help whatsoever at store. RUDE.Will never use again.

Anonymous
JoeMarron

The UPS Store has to buy their postage just like you do. A business can't sell a product for the same price it buys it for. Simple economics.

1.0
Product
Ups Store Customer Care
I didn't like
  • Poor service
  • Discretionary fees
  • Store employees
#1188454
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I have been to at least 9 UPS stores, and every store that I have visited has made my experience a great one! UPS store in war acres 5830 nw expy, Norman , and in Oklahoma city are my fav! The ladies and gentlemen that work there really know what they're doing, and...
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4.8
Product
Ups Store Customer Care
#1175982
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All was so true and real i could not believe this person Linda was lying through her teeth number one she purposly gave me the wrong key to the PO box gave my package to somebody my understanding you ask for ID i showed up to 5758 Geary st im told to bring proof from...
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1.0
Product
Ups Store Customer Care
I didn't like
  • Too many lost or misplaced packages
  • Employee
  • Its a joke and fraud
#1172160
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My UPS Store is supposed to be open until 5pm on Saturday. I get there and there is a sign on the door that they closed at 3pm. I had been waiting for all my packages to come in to pick up all at once. I get there and they are closed. I have no emai saying they are...
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Anonymous
Anonymous

Doesn't UPS deliver in your area ?If not, it's the only place in the country.

Anonymous
Slave labor isnt free

Two whole hours early, what a tragedy. How can you go on living when someone took two hours off on a holiday weekend? Next thing you'll tell us is they were closed on Christma...

1.0
Product
Ups Store Customer Care
I didn't like
  • Closed early saturday and my entire christmas was inside
#1154736
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The UPS Store employees here don't listen! I felt like the clerks missed the memo on verifying info first. Don't presume, double check your spelling errors with customer before you print labels. Not after it becomes permanently wrong in your system. They could also...
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Anonymous
Talk about dingbats

Ground isn't guaranteed in December. If you want a guaranteed date of delivery in December you have to select, and pay for, a more expensive service...3 day, 2day or next day....

Product
Ups Store Customer Care
#1148696
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The older man at the Haddonfield NJ store is very rude and made racist comments about one of the black customers who came in.He acted like he never saw a black person and made comments like "can they even afford to be here". I believe he is the owner as he usually...
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3.0
Product
Ups Store Customer Care
I didn't like
  • Rude and racist owner
#1147310
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On two occasions I have had the misfortune of using the UPS store in Merrick NY (store 4044). I had to return a Verizon box with a prepaid UPS return label; I went to the local store and asked them to tape the box shut (I would have paid a nominal charge for that...
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1.0
Product
Ups Store Customer Care
I didn't like
  • Hostile disaster
#1136105
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Show

Ups Store - 5 people in line only one girl helping customers .

Six customers waiting in line while the other for workers were busy with other things. The line did not move for five minutes. A girl with short hair and many tattoos converse with other worker and made herself busy again walking past us a women complain her papers not completed. The tattoo girl give no apologies and said she did not remember and very grim personality. I left
1.0
Details
Customer service
Product or Service Quality
Staff
Product
Ups Store Customer Care
#1128355
Reply to reviews
Our local ups store on Washington Street in Salem has a computer. I went in, got a pass to open the computer and found I couldn't get past a screen another customer had left on the computer. I asked for help, and the lady refused, claiming that "this is not the service...
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Anonymous
Roar

I feel like the whole story isn't being told here.

Product
Ups Store Customer Care
#1075599
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