Product: Ups Store Customer Care Clear all filters (40 of 40 reviews match)
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My UPS Store is supposed to be open until 5pm on Saturday. I get there and there is a sign on the door that they closed at 3pm. I had been waiting for all my packages to come in to pick up all at once. I get there and they are closed. I have no emai saying they are...
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Anonymous
Anonymous

Doesn't UPS deliver in your area ?If not, it's the only place in the country.

Anonymous
Slave labor isnt free

Two whole hours early, what a tragedy. How can you go on living when someone took two hours off on a holiday weekend? Next thing you'll tell us is they were closed on Christma...

1.0
Product
Ups Store Customer Care
I didn't like
  • Closed early saturday and my entire christmas was inside
#1154736
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The UPS Store employees here don't listen! I felt like the clerks missed the memo on verifying info first. Don't presume, double check your spelling errors with customer before you print labels. Not after it becomes permanently wrong in your system. They could also...
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Anonymous
Talk about dingbats

Ground isn't guaranteed in December. If you want a guaranteed date of delivery in December you have to select, and pay for, a more expensive service...3 day, 2day or next day....

Product
Ups Store Customer Care
#1148696
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The older man at the Haddonfield NJ store is very rude and made racist comments about one of the black customers who came in.He acted like he never saw a black person and made comments like "can they even afford to be here". I believe he is the owner as he usually...
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3.0
Product
Ups Store Customer Care
I didn't like
  • Rude and racist owner
#1147310
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Ups Store - 5 people in line only one girl helping customers .

#1128355
1.0
Details
Six customers waiting in line while the other for workers were busy with other things. The line did not move for five minutes. A girl with short hair and many tattoos converse with other worker and made herself busy again walking past us a women complain her papers not completed. The tattoo girl give no apologies and said she did not remember and very grim personality. I left
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Customer service
Product or Service Quality

Ups Store - RUDE

#1071574
1.1
Details
Went to UPS store in Williamsville,NY The girl working was rude toned Giving a look All questions were rudely answered Charged me $1 for 1strip of tape Owner. Amen and explained he has to charge for the tape Very rude place Will not go there again
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Ups Store Customer Care Review

#1003810
1.0
Details
Worst service ever, the guy who was working named TED was so rude, i was using the computer because i needed to print some documents and suddenly he came and moved me almost push me to see what i was doing i just wanted to delete the documents that i printed, then when he checked what i printed he threw the papers at me.. HORRIBLE SERVICE!
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Additional Fees
Billing Practices
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Tracking Tool
Turnaround Time
Value for money
Warranty
Website

Ups Store Customer Care Review

#938265
Horrible first experience at UPS store #5929 at 1245 Auburn Way N. East Indian guy stopped his phone conversation to literally yell at me for putting my outbound package in the wrong spot on the counter. Rudest guy I've met with no business being in the customer service business. Don't go there - ever.
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On two occasions I have had the misfortune of using the UPS store in Merrick NY (store 4044). I had to return a Verizon box with a prepaid UPS return label; I went to the local store and asked them to tape the box shut (I would have paid a nominal charge for that...
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1.0
Product
Ups Store Customer Care
I didn't like
  • Hostile disaster
#1136105
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Our local ups store on Washington Street in Salem has a computer. I went in, got a pass to open the computer and found I couldn't get past a screen another customer had left on the computer. I asked for help, and the lady refused, claiming that "this is not the service...
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Anonymous
Roar

I feel like the whole story isn't being told here.

Product
Ups Store Customer Care
#1075599
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UPS store on Rt. 34 in Estes Park, Co. Went in to return two packages to Amazon on Friday, July 14. The clerk was rude, extremely sloppy in preparing the packages, sullen, and did not seem to know what he was doing. The packages were taped so badly, I was concerned...
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Ups Store Customer Care
#1074260
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Call for help get person on line that can hardly speak or understand English.Why do they use people to speak to customers who can"t speak hardly any English..Then when you do get someone they can't help you because they don"t know how. I wish peoplewould go back go...
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PostalUPS67
PostalUPS67

This is not a UPS Store complaint.

Product
Ups Store Customer Care
#1045970
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I have had no trouble with any other delivery companies, only UPS.I first had a horrible impression of UPS when I saw a UPS driver on my university campus unwilling to stop for a student crossing the street, causing the student to have to retreat back to avoid getting...
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Anonymous
Smitty

I don't use UPS unless I want my package crushed.I learned to do without them when they were on strike awhile back and I don't miss them at all.Watch You Tube vids of UPS kick...

Product
Ups Store Customer Care
#1029436
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In a nut shell, On March 20, 2017 I went to the local UPS Store in Acworth, GA. (3330 Cobb Pkwy NW ,Ste 324, Acworth, GA. 30101) to send a return package for something I had ordered online. I printed the return label and bar code and taped it to the package with all...
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PostalUPS67
PostalUPS67

I didn't like this review's incompetence.

Anonymous
JoeMarron

I'm sorry but I'm as lost at your nutshell as your package seems to be.

3.2
Product
Ups Store Customer Care
I didn't like
  • Employee incompetence
#1028107
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I have been using the ups store in lagrange ga to print my business cards for a little over a year now. I came in a few weeks ago on a saturday to place an order for another 5000 business cards, the guy behind the counter wasnt able to help me, he was completely...
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PostalUPS67
PostalUPS67

You mean you didn't want to entertain the baby with peek-a-boo and bubble wrap? Didn't you know that it's a UPS Store Daycare center?

1.8
Product
Ups Store Customer Care
I liked
  • How things used to be
I didn't like
  • How things are now
#1027339
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