Customer service
Exchange, Refund and Cancellation Policy
Price Affordability

Franchise owner pockets UPS corp refunds owed to customer! Blames UPS for screwup and insists UPS will issue me a check; however UPS corp states that "they only issue refunds to the account owner - in this case - the franchiser.

I HATE UPS. What a scam the franchisers have going.

I have called UPS, UPS Store Corp Office and the UPS Store itself. They all say different things - all circular. Meanwhile I'm out $35.83 for no service.

I understand the business of franchising but this is ridiculous. I am going to file a claim with my VISA to dispute the charges. Its the only recourse I have. What a scam. What a shame. Wonder how many people just give up? NOT ME.

Product or Service Mentioned: Ups Store Customer Care.

Reason of review: Problem with delivery.

Monetary Loss: $36.

Preferred solution: Full refund.

Company wrote 0 private or public responses to the review from May 07.
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