I ship with UPS almost daily. I do warranty work for another company and ship on both their account and my own. While using my own account, I shipped an item to a customer of mine. It arrived in a damaged condition so I promptly filed a claim. I had paid for $1000.00 of insurance and I estimate there was $375.00 worth of damages. I was told by UPS that they would not pay the claim because the item was improperly packaged. I have sent dozens of this same item the same exact way without any damage over several years. Ok, I was mad. I had to take care of the repair myself. Money down the drain...
Fast forward a few weeks (after watching the UPS guy toss around box after box, carelessly): I receive the box in the attached picture. I inferred from the condition of the box that UPS couldn't care less about what they ship. I contacted UPS to ask why it wasn't ok for me to package something in a way they disapprove of but it WAS ok for them to damage my packaging!?!
The answer I received was startling: "You can expect external damage to your packages." Seriously, the person on the other end of the chat admitted that I have to package to their standards because they will damage the packaging! BULL$*#@!
Here's the lesson - Although UPS has me over a barrel, I will NEVER purchase insurance through them. If you ship a lot, get private shipping insurance. UPS is disgraceful and I will switch carriers as soon as a more viable option becomes available. To top it all off, I found out that a package I sent Next Day Air took almost a week to arrive! DOWN WITH UPS!!!!
Reason of review: Damaged or defective.
Monetary Loss: $375.
Preferred solution: Let the company propose a solution.