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1.2
Updated by user Dec 14, 2016

We contacted the ups in US about our issue since originally we shipped from US. They never call back and they never try to solve our issue.

Updated by user Nov 03, 2016

UPS does not care what happens to your package.

Original review posted by user Nov 02, 2016

I paid a lot of money ($275) for a package (Lonovo laptop $240) to be safely and easily delivered to my mother (67yrs old) in Ukraine, after one week the UPS in Ukraine received the package called her and told her you have to pay $6 otherwise we will not deliver the package (she lives 15 minutes bus ride from the UPS store) They kept the package in hostage until she paid the $6 dollars and then they told her to pay taxes (I understand people have to pay import tax) she paid the Tax she got the papers went to UPS office and gave them the tax papers. Still they did not give her the package (this is two times she went to UPS office).

They called her and told her to come back again to sign some papers. It seems this was another attempt to get another $6 but she told them she had already paid. This was the 3rd time she went to UPS office. They did not give her the package.

Finally 4th time they ask her to come to the office to get the package.

The Package was not opened but the PC was damaged, now screen has lines when it is turned on. I called UPS to file a claim. The Ukrainian UPS started bothering my mother (they act like Mafia) My Mother asked me to tell them to stop and forget about the claim.

This is what happens when you send a package using UPS. I am out almost $600 The PC is damaged my mother is stressed and scared of the UPS Mafia in Ukraine.

The UPS USA keep telling me "ohhh ... I am Sorry to hear that" on the phone and they don't really care because this is their business model.

Reason of review: Problem with delivery.

UPS Store Pros: Ukraine ups is mafia.

UPS Store Cons: Ukrainian ups is acting like mafia.

Location: Spring, Texas

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Guest

$6? Really?

Also, this is a UPS complaint not UPS Store.

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