I went to the UPS Store (Store #4571) on Trimmier Ave. in Killeen, Texas on August 4, 2009 to have two framed certificates packed and shipped to an APO address in South Korea at a cost of $193.41. The cost to ship the package was $162.90 with the remaining amount for packing. The package weighed 15 lbs. with a dimension of 36X6X30 inches.
When the package did not arrive by August 29 , I emailed store 4571 from my children's home when I was in South Korea on August 30 and 31. I never received a response. On returning home, I went to the store (Sept. 8) to inquire. The manager said they could do nothing for me, it was the problem of the USPS. I asked why I did not receive a reply from the email, and her response was, "Sorry about that." I then went to our local USPS office where they researched and found that the store sent the package "space available" and it was still in transit. I was never advised that I paid that much money to have a shipment go space available.
The package finally arrived on September 14, 2009…41 days after shipping.
I emailed the corporate offices of The UPS Store via their online form on September 8, 11, 12, and 28. Each time I received an automated response that I would be contacted by UPS Store. I have yet to receive a response.
On September 12, I filed a complaint with the Better Business Bureau. The complaint was forwarded to the local UPS Store on September 14 with a suspense date of September 24 to respond. The BBB contacted The UPS Store on September 25 and given another suspense date of September 28. Based on the foregoing, it is clear and unequivocal that The UPS Store does not care about their customers.
Monetary Loss: $193.