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Just stumbled upon this site. I have used the ups Store a couple of times and had the impression that it was operated by ups.

I always pack everything myself as I trust myself more than others when it comes to things I care about. I just used them for convenience dropping boxes off to be shipped on a Sat as ups are not open on Sat.

I also a good estimate as to what shipping cost will be, but was in shock when I was quoted almost double at the ups store. And when I called ups to inquire about the disparity, I was told that the ups store is independent from ups. Yes they charge you for just leaving the package at the place awaiting pickup (a lot at that).

So, no more patronizing the ups store. Folks, it is not hard or expensive to buy some shipping supplies and pack it securely yourself and bring it to the ups office.

The ups store is a middle man and from what I have read, does not justify their price for the type of services they provide. You feel better and more in control of the fate of the items you are shipping.

Location: Sunnyvale, California

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Guest

I had to return some AT&T internet equipment, and they told me to take it to a UPS Store. Stupid me, I didn't know the difference and took it to a UPS location, where they told me they couldn't help me and I had to go to a UPS Store. I had made a special trip, and I was pretty pissed, too!

Miklos Miq
reply icon Replying to comment of Guest-1462315

How were you upset at The UPS Store? The UPS Store mustโ€™ve helped you right?

The UPS Store is a much better alternative to UPS Customer Center hubs. They do much more than the hubs.

Guest
reply icon Replying to comment of Miklos Miq

They lost my overnight package after I paid almost $100.00 to get it there. OK...packages get lost.

I get that. BUT the lack of resolving the problem and absolute incompetence on the part of the local UPS store IS directly a reflection of the UPS stores. Not to mention ZERO accountability.

Corporate says it is the local stores responsibility to refund and or resolve, the local UPS store says it is Corporates responsibility. Meanwhile, it has been months and I am out 100.00.

Guest

I wondered about this. I will be taking my shipments to UPS from now on unless I need to use the third party for convenience sake.

Guest

I would not recommend using the UPS store for any of your shipping needs. They will tell you it is the same price for their services but they add exorbitant surcharges on to everything making it much higher that other outlets. Unless you want to be overcharged do not ship at any UPS store locations.

Guest

I had my wife take a 5 pound package to a UPS Store to ship via UPS ground with a declared value of $4,000. The retail rate for Declared Value on UPS.com is $.90 per $100 of valuation, but at the UPS Store it was more than twice that!

My wife was charged more than $88 for the shipment. It seems these stores are free to charge whatever they want on value added services such as declared value and there are no published rates available online. You are at there mercy when you walk in. UPS may think it's a clever way to comp the franchise stores, but it's a very poor reflection on UPS.

A 100% markup is simply price gouging. I for one will take my business elsewhere.

Miklos Miq
reply icon Replying to comment of Guest-1102996

The UPS Stores typically do charge more for the add-on services like "Declared Value." They do not charge more for the shipping itself. The reason they charge more is because they handle the claims paperwork if a package gets lost or damaged by UPS.

The rates cannot be published online because each store is individually owned and charge a different price. It's not the same at each UPS Store so it's not feasible to publish those online.

Guest
reply icon Replying to comment of Guest-1102996

You're an idiot.

Guest

They do not charge you for you to just drop a box off. Also the price for shipping varies from account to account depending on what tier level you have.

The UPS stores have regulated pricing per their franchise agreement. Get your facts straight.

Guest
reply icon Replying to comment of Guest-1090134

The UPS Stores also have ZERO accountability for lost packages or refunding money for services paid for but NOT rendered. Want to own a business where you can make money with zero accountability? Franchise a UPS store!

Guest

I used a UPS Store just a mile from my house to send a box of Christmas gifts from VA to WI which weighed about 21 pounds and it cost me $41 for regular ground shipment. I paced it myself and the package arrived in 3 days (shipped on 18 Dec and arrived at destination on 21 Dec).

This Store told me they couldn't guarantee delivery by Christmas and tried to get me to a $84 guaranteed delivery.

These places are a total ripoff. Cheaper to drive to a Real UPS location of FedEx if available - lesson learned.

Miklos Miq
reply icon Replying to comment of Guest-922569

What they meant is Ground service is not money back guaranteed like 3-day service is. That's the same if you took it to a UPS hub.

That's because of the extra volume of packages during the holidays. The prices are the same at both places.

The individual UPS Stores do charge extra for add on services like insurance because they handle the claim for you. Everything else is the same.

Guest
reply icon Replying to comment of Miklos Miq

Nick1346, you are incorrect. The UPS store also charges a $0.20 cent processing fee that is not charged by UPS. Facts are Facts.

Miklos Miq
reply icon Replying to comment of Guest-1079149

No, I am not incorrect. UPS Ground is not guaranteed from December 11 to December 24th.

UPS 3, 2, and 1 Day services are guaranteed. However, UPS Stores do end up charging a 20 cent fee imposed by UPS through The UPS Stores.

$0.20 is negligible which is why we say it's the same. Sorry for the late reply, I didn't get notified of the reply until someone else posted in here.

Guest

Those denying overcharging and those proclaiming employees can't overcharge under threat of franchise revocation are liars, likely franchisees trying to protect an illusion. Here's the real deal.

When FedEx acquired Kinko's, a company called Mailboxes Etc. was approached by UPS to create their version of convenient shipping outlets. Not wanting to invest a bunch of capital towards ownership and management of thousands of locations, UPS created an arrangement with Mailboxes Etc. franchisee owners to couple the UPS name in exchange for certain perks.

To make the name change appealing to the franchisees, UPS devised a system that allowed any package, originating from any UPS Store(previous Mailboxes Etc.), to enjoy a significant discount on shipping fees tendered for shipping, regardless of what they charge the shipping customer. In other words, contrary to the liars and franchisees who've posted to the contrary, the UPS Store can and will charge any amount of money they can successfully charge those *** enough to pay, without any retribution. This perk enabled UPS to create thousands of locations, virtually overnight, without significant investment. Which the perk, something I'm angrily and painfully aware of, these greedy franchisees would have little incentive to carry the UPS name.

Of course, some issues can be explained via checking wrong box, errors in stated weight and size, but the vast majority of instances related to gouging is simply greed. Most of the kids that process the orders are encouraged to gouge by way of commission.

Guest
reply icon Replying to comment of Guest-865542

You have not idea what you said,bla bla,bla

Guest
reply icon Replying to comment of Guest-1372551

He explained where these businesses came from, and how they are able to remain so inconsistent with one another. Now it finally makes sense how one "The UPS Store" charged me $450 to ship a package via ground shipping without insurance, when 4 days earlier a different "The UPS Store" only charged $110 to ship the same package (with more weight and insurance) via overnight shipping.

The distance was the same in both instances. However, in the second instance, to reduce the shipping charges down to "only" $450, I'd have to wait 5 days for the package to arrive instead of 1, and I had to remove the Toughbook from the package (carrying it on my flight with me instead) to be able to ship the rest of the package without ridiculously overpriced "insurance" and other fees. (They said they had to double check to make sure no computers were in there to ship without insurance, because they insisted that even a ruggedized laptop built to withstand being run over by a truck is too fragile to ship.

Fortunately they weren't concerned about the unprotected circuit boards just wrapped in a thin layer of anti-static bubble wrap.) All the other posters claiming "The UPS Store" doesn't rip them off are probably telling the truth about "The UPS Store" they've used. Most of the ones I've used have been fair too, but I now know that it's much cheaper to just pay the extra $100 fee to ship a package out of the casinos on the Vegas strip than it is to stop at "The UPS Store" on the way to the airport.

Guest

Why does there tracking not register at a real ups site and then transfers you to yet another site for tracking? (Iship.com)??

Miklos Miq
reply icon Replying to comment of Guest-750726

What are you talking about? You can put your tracking number into ups.com and it will work perfectly fine.

Ihsan Oes
reply icon Replying to comment of Guest-750726

The UPS Store have their own tracking numbers. It creates a UPS tracking number after the UPS labels is printed. the UPS Store tracking number can be used at the UPS.com site, but you must put it in as a reference number.

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