I paid to have a laboratory microtome packed and shipped from the UPS Store in Russellville AR...It was destroyed in shipping. It was worth about $600, but they will only pay $100 after about a month and a half of complaining. It was poorly packaged, but the store owner said "sorry, you should have insured it". I assumed if they packed it, they would do a good job and it would arrive undamaged.....not so....
The pack and ship promise is worthless...it just means when your stuff is broken, they wont try to deny the claim based on your inferior packing as they usually do....it does not mean your package will arrive undamaged!!
They lied to me for a month about having the claim forms...but when I called UPS, they said they sent the forms to the store long ago....The owner just did not want to pay..bottom line...he hoped I would just go away
Dont use the UPS Store in Russellville, AR!!
Monetary Loss: $500.