Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
1 comment

On Dec 22, 2016 I was sending parcel from Edmonton, AB to Logan Lake, BC. I was told it would be $56.00 and it would be delivered by Wednesday Dec 28, 2016.

When i enquired about a faster service I was told it could be arrived by Friday Dec 23,2016 for another $20 I accepted that. Not only did it not arrive by Friday when I enquired about it through customer care I was told that it would never have been a one day service as they don't do over night to Logan Lake.

Not only did the store mislead me in this the packaged arrived on the Wednesday so when I requested a $ 20.00 refund they refused. There was no resolution with customer care either

Product or Service Mentioned: Ups Delivery Service.

Reason of review: Pricing issue.

Monetary Loss: $20.

Preferred solution: Full refund.

I didn't like: How i was completely dismissed with my complaint.

Company wrote 0 public responses to the review from Dec 28, 2016.
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San Jose, California, United States #1265153

Lack of details. What was their given justification for refusing the refund? Need more details before I can take this seriously.

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