855 Village Center Dr, North Oaks, MN 55127, USA
Exchange, Refund and Cancellation Policy
Poster increased review rating.

Paid $40 premium for small package to be delivered to Canada. Item went to UPS Canadian depot where it was held up for 4 weeks awaiting payment of brokerage fees-another $30 US.

We called UPS and received several conflicting answers as to what is going on. The UPS store the two used to send the item said it is not their responsibility. This is a scam used by UPS to gouge people receiving items in Canada.

UPS agents kept changing their story on this situation. The package is just a bit larger than a regular envelope and doe not contain anything valuable.***,we didn't insure it.

Reason of review: Not as described.

Monetary Loss: $41.

Preferred solution: Full refund.

I didn't like: Very expensive.

Company wrote 0 private or public responses to the review from Dec 19, 2017.
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Ups store refunded everything



You can thank the Customs agents in Canada, this is an important issue, not a delivery issue, amateur

to You dont know what #1409330

Not really according to our research on our matter.

The item was cleared by Canada customs quite early but held up for 3 weeks in the Canadian UPS distribution center.They claimed that it was a "brokerage issue".

This is a known scam by UPS regarding items sent to Canada from the USA.

A class action lawsuit is apparently in process dealing with this UPS scam...

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