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Ups Store - UPS Package Lost / Stolen by UPS Empoyees
Ups Store - UPS Package Lost / Stolen by UPS Empoyees
So last Friday I went to my local UPS store to ship off these brand two new iPhone 6 which I had stood in line for the whole night to get. The phones were bought at retail so I paid close to $1900 dollars. So I walk in the store and have the employees package the...
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Anonymous
jimmy shepherd

I have only used UPS 2 times , both with disastrous results, first they delivered a £200 guitar to the wrong address, second time they managed to loose a 3foot x2foot amplifie...

Anonymous
Harris

I had the same issue with an Apple watch that was shipped by BestBuy on Friday Sept 7 and the package was suppose to be delivered by Tuesday Sept 11. Of course the package nev...

1.0
#537467
This happened on 12/18/2018. I am a 63 year old woman, without transportation at this time. Before paying a taxi to bring my big package to the UPS Store, I called them and asked if they mail both USPS and UPS services - to compare rates. They said they do. I had a box...
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Nick1346
Nick1346

When you called, you could and should’ve asked for a quote on the phone. All stores can and will usually provide a quote over the phone. If you tell them the destination zip c...

1.9
I liked
  • Clean
  • Location
I didn't like
  • Way i was treated
  • Very expensive
  • Customer service
#1427790
This company really screwed up. I was supposed to receive a delivery on Christmas Eve which was a gift for my son. I knew I probably would not be around so I notified them on FB and arranged to pick it up at the store near me. I showed up there at 1pm and the clerk...
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1.8
I didn't like
  • Lack of delivery and service
#1449452
Ups Store - Poor Customer Service
Ups Store - Poor Customer Service
Was overcharged for cardboard box and was not treated as a customer should be treated. I have used them for 5 years but this is the last time I will ever use their service. First, was told they do not ship cologne or perfume, ( which is ridiculous because Amazon ships...
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Nick1346
Nick1346

I can definitely understand why you are concerned about your items but it was during Christmas. It’s busy and they cannot pack the items in front of you immediately. The store...

Anonymous
Anonymous

Who cares what Amazon does? Did they say they COULDN'T ship fragrances or did they say they could only ship it ground? Frags have alcohol in them which can cause fires in flig...

#1419031
MAIL FRAUD!! Dishonest, Irresponsible & Blameless!! We mailed off multiple large boxes after our Nana passed away in April 2017. Due to negligence on the local UPS drivers part, my boxes were shipped back to the Amarillo store. I notified the store prior to the return...
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Anonymous
Anonymous

It isn't mail fraud....It's shipping and @#$# happens sometimes when you ship stuff. Now on the other hand, recording a phone call could get you in a bit of hot soup depending...

1.0
I liked
  • Location
I didn't like
  • Communication
  • Integrity
  • Customer service
#1442534
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Ups Store - I Just Got My Yard Sign Order - I Want a Refund!

I ordered 10 yard signs from your UPS Store website. I specified that I wanted the same image on both sides of the yard signs. When I received the signs they were only printed on ONE side. I called the customer service number on the order, and the representative refused to give me a refund, and also refused to let me speak to a supervisor. They said they would reprint the signs for me, but I need the signs right away, and it already took me 6 days to get my original sign order. These signs are for a non-profit youth sports league. We cannot afford to pay for more signs, and we also cannot afford to get jerked around - but we HAVE been jerked around - big time!
1.4
Details
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
I didn't like
  • How i was completely dismissed with my complaint
#1449850
Resolved
I had a box to ship to Duluth Georgia on 7/25. I paid $167 for 2 Day Air delivery on 7/27. The Sherwood Oregon UPS Store took it upon themselves to put a Hazardous Materials Label on my box. The UPS Hub sent it back to the UPS Store. Lie #1: Christina at The UPS Store...
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Anonymous
Anonymous

Yawnnn Next time box your @#$# up and seal the box before you take it to the store.

1.0
Product
#1324493
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Ups Store - Lost or stolen package .. leaning to the latter.

Package did not arrive at destination Oct. 2017 (Value $ 1,500) March 2018 - August 2018 Told that they began an investigation Told again they are investigating. Told they sent 3 requests for payment October 2018 Told by UPS Store Corporate investigation began. 1/9/19 Told by UPS Store Corportate NO INVESTIGATION begun Corporate now starting investigation. Hopefully. This is one poor organization on the local and corporate level.
#1445029
I went to the UPS Store in Mesquite NV. I shoot skeet and trap and broke the stock on my sporting shotgun. I disassembled it from the receiver and simply wanted to ship this piece of wood for repair. When I told the man helping me that it was a gunstock, he went off on...
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Nick1346
Nick1346

UPS Stores cannot ship guns or gun parts per contract with UPS. UPS can if done at an authorized location like UPS hubs or by a retailer that specializes in shipping guns. Unf...

Anonymous
Anonymous

Funny I have a box at our local UPS store and have received hoards of legal gun parts over the years! None of their business what you are legally shipping. Our store has sever...

#1418028

Contact Ups Store

Mailing Address:
The UPS Store, Inc.
6060 Cornerstone Court West
San Diego, CA 92121
USA
Phone:
(800) 789-4623
More
I also bought stamps from a UPS store and was charged a higher price than they sell for anywhere else. For a $10 book of stamps I was charged $12.20. I thought that was high so I asked the salesperson if UPS rates were the same as the post office. She said she thought...
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Nick1346
Nick1346

You paid $2.20 for convenience. Retailers like Wal-Mart and grocery stores lose money on selling stamps at cost if you pay with a credit/debit card. They have millions (and in...

#1416184