Most helpful reviews first
So last Friday I went to my local UPS store to ship off these brand two new iPhone 6 which I had stood in line for the whole night to get. The phones were bought at retail so I paid close to $1900 dollars. So I walk in the store and have the employees package the...Read more
This happened on 12/18/2018. I am a 63 year old woman, without transportation at this time. Before paying a taxi to bring my big package to the UPS Store, I called them and asked if they mail both USPS and UPS services - to compare rates. They said they do. I had a box...Read more
This company really screwed up. I was supposed to receive a delivery on Christmas Eve which was a gift for my son. I knew I probably would not be around so I notified them on FB and arranged to pick it up at the store near me. I showed up there at 1pm and the clerk...Read more
I didn't like
- Lack of delivery and service
Was overcharged for cardboard box and was not treated as a customer should be treated. I have used them for 5 years but this is the last time I will ever use their service. First, was told they do not ship cologne or perfume, ( which is ridiculous because Amazon ships...Read more
MAIL FRAUD!! Dishonest, Irresponsible & Blameless!! We mailed off multiple large boxes after our Nana passed away in April 2017. Due to negligence on the local UPS drivers part, my boxes were shipped back to the Amarillo store. I notified the store prior to the return...Read more
I didn't like
- Customer service
Ups Store - I Just Got My Yard Sign Order - I Want a Refund!
I ordered 10 yard signs from your UPS Store website. I specified that I wanted the same image on both sides of the yard signs. When I received the signs they were only printed on ONE side. I called the customer service number on the order, and the representative refused to give me a refund, and also refused to let me speak to a supervisor. They said they would reprint the signs for me, but I need the signs right away, and it already took me 6 days to get my original sign order. These signs are for a non-profit youth sports league. We cannot afford to pay for more signs, and we also cannot afford to get jerked around - but we HAVE been jerked around - big time!
I didn't like
- How i was completely dismissed with my complaint
I had a box to ship to Duluth Georgia on 7/25. I paid $167 for 2 Day Air delivery on 7/27. The Sherwood Oregon UPS Store took it upon themselves to put a Hazardous Materials Label on my box. The UPS Hub sent it back to the UPS Store. Lie #1: Christina at The UPS Store...Read more
Ups Store - Lost or stolen package .. leaning to the latter.
Package did not arrive at destination Oct. 2017 (Value $ 1,500) March 2018 - August 2018 Told that they began an investigation Told again they are investigating. Told they sent 3 requests for payment October 2018 Told by UPS Store Corporate investigation began. 1/9/19 Told by UPS Store Corportate NO INVESTIGATION begun Corporate now starting investigation. Hopefully. This is one poor organization on the local and corporate level.
I went to the UPS Store in Mesquite NV. I shoot skeet and trap and broke the stock on my sporting shotgun. I disassembled it from the receiver and simply wanted to ship this piece of wood for repair. When I told the man helping me that it was a gunstock, he went off on...Read more
I also bought stamps from a UPS store and was charged a higher price than they sell for anywhere else. For a $10 book of stamps I was charged $12.20. I thought that was high so I asked the salesperson if UPS rates were the same as the post office. She said she thought...Read more
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