Miami, Florida
2 comments
Not resolved

300 E.Oakland Park Blvd.

UPS store: I had a box at this location for 6 months while I was looking for a new home in Fort Lauderdale. I closed the account and had my mail forwarded for the first 2 months to assure everyone had my change of address. After I bought my house and moved I changed my address 4 months ago. A package was sent to the UPS store stated above addressed to myself via USPS.

Knowing full well that I had moved and no longer had a Box at this location when I walked in today 12/23 they had it sitting right behind the counter waiting for me. They told me I could not pick it up unless I paid them a $10.00 fee. I told the woman absolutely not and asked her why she didn't send it back since she knew full well that I didn't receive my mail there anymore. She had no response but to say it is the company policy to charge $10 for packages that are delivered to the shop.

I would have had the package already if they would have done the right thing and returned to sender. Shameful practice and I will not be using the UPS store or UPS service for my personal or business uses and will encourage others to do the same.

My tree is short a few presents and apologies to those who will go without this year.Happy Holidays and don't forget to use USPS and FedEx.

Had an Experience with Ups Store?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Jackson, New Jersey, United States #800230

If they did a return to sender on the box, you would have had to pay for shipping on the box a second time.Most likely it would have then been late for Christmas.

Perhaps they were to do the right thing by you. You should also read your mailbox contract regarding forwarding mail / packages. This is your fault not theirs.

Merry Christmas.The post office needs your biz.

Nick1346
Albuquerque, New Mexico, United States #764372

It's pretty simple to see what happened there.They might have forgotten you were a former box holder and assumed you were a "Hold for Pick-Up" customer.

That's where you send a package there and pick it up for a fee. In their case, a $10 fee. If you are too cheap to spend $10 for several Christmas presents, your loss.

Tuff.It's not their fault you gave the company the wrong address, it's yours.

You May Also Like

Aramex - Not delivered my courier Aramex "Worst courier company ever. They are holding my courier since 22 April and it is still there. Other courier company handed over my courier on 22 April in Gurgaon. It..." Read more Stingray Transportation - Theft from David aka Don Fred Stingray Transportation "Hires/brokers you off of craigslist. Gives you a list of items to buy and a company gas card then sends you on your way. Your only contact is..." Read more Ups Store - Warranty Repair Went Awry Ups Store "On 5/12 I took a large item to the UPS Store in North Arlington TX off Lamar St for a pack and ship return option on a warranty repair being..." Read more Ups Store - Overcharged me and wont refund. Ups Store "Friday the 18th of feb i went to UPS store in Rio Grande, nj to express shipp a package for one of my customers who need a birthday outfit for..." Read more Gm Financial - GMF will not own up to their mistake Gm Financial "I had purchased a truck at end of May and when it was middle of July realized I had never received any payment book or any correspondence from GMF. When..." Read more At-home Decor Superstore Customers Albany, NY At-home Decor Superstore "Customers come in all the time saying they are shopping but they are really breaking products, opening products that are zip tied and stealing product that are in the store...." Read more Avasflowers - Rotten, moldy flowers Avasflowers "They are terrible. Service is bad, and they mislead. They are scammers. Delivery dates are not met, and flowers, when they finally arrive a day late, were rotten, moldy, and..." Read more New JW Marriott at Walt Disney World ! (To be built by DCS Real Estate Investments of Palm Beach) Dcs Real Estate Investments "Yes! DCS Real Estate Investments of Palm Beach filed plans with Orange County on July 24, 2017 to develop the newest JW Marriott Hotel at Disney World. The new hotel..." Read more