I am a business owner and utilize UPS much during each month. I am usually
happy with their service, but The UPS Store on 1436 Altamont Ave, Schenectady,
NY has changed my view of UPS stores. This store has no customer service
skills and excessive costs.
On March 28, 2011 I was sending a prepared package with prepaid mailing label-
all it need was one strip of tape to finish the packaging and be sent out.
The gentleman asked me for $2 for taping. I questioned him why the charge
since I prepaid for the shipping. He said it costs him $2 for tape (He used
maybe 5 inches of tape). I paid the fee, but felt uneasy. I followed up
with a phone call to UPS Corporate headquarters which they explained that the
fee was excessive and not needed. I returned into the store to question the
gentleman what UPS corporate verbalized to me. He becomes rude and
inappropriate. I felt unsafe for my physical safety as well as concerned by
my package with an expensive item inside it. I asked for my package and he
intially refused to give it back to me.
With persistence he gave me back my package but not my money. At this time I
am thankful I have my package and it is safe with me and all items were
thankfully inside. However, this gentlemen and worker was verbally
aggressive, inappropriate and rude. In addition, he is charging excessive
fees to customers. Furthermore, UPS corporate also does not support his
inappropriate and irrational behavior.
The point of this complaint is the lack of professional communication and inapproproate conduct as well as the unnessary fees, which UPS coporate supported my concern of this fee. As a customer calling the UPS Corporate inquring about this and with their response, you can see why a customer, such as I would feel they are being cheated and ripped off. In questioning this fee, they became irritated and rude. The lack of proper and professional skills to resolve this issue nor communicate is unfortunate- I am sure it hurts business- I guess that is why they need even $2 to stay open, therefore I am glad I gave the donation.
Monetary Loss: $2.