Ups Store - Closed Early - Downtown Los Angeles on 9th St
I called the store at 7:20pm to ask what time they closed.The employee said 8pm, but they "start to close the store" at 7:30pm.
I asked him to clarify what he meant, and he said that they shut down the cash registers at 7:45pm. He asked me if I had a pre-printed packing slip which I did, so in reality I only needed to physically drop off this package. I did not need to make a purchase.
I arrived at 7:55pm, and the store lights were off, the door was blocked and there was a barricaded closed, as it common in retail stores for security reasons.
It was obvious they had closed the store prior to 8pm.
I drove 30 minutes one-way to make the drop off time, and it was extremely frustrating to have them close early even after calling to confirm it.I have a very time-sensitive package that needs to be mailed for a client that only receives packages via UPS unfortunately.
Monetary Loss: $500.