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They are terrible lost my textbook and the owners told me to fight it out with ups Corp. never use this store I got screwed by them 106.00 for a textbook they scanned
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Anonymous
thedude

I worked at a UPS Store in Ohio for years, and to be honest, the reason I left beyond finding a better job is my hatred for drop off packages/customers. We would average about...

Anonymous
Anonymous

Why do people always blame the store? UPS loses packages all the time for various reasons: bad or damaged packaging, labels falling off, errors in sorting. All the stores do i...

#1266622
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I have a mailbox at the UPS Store in Seal Beach, CA strictly for business and have paid a whole year's box fees in advance in addition to all the key fees etc... I have received 2 packages so far in 6 months of its existence and the store charges $2/day for packages...
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Anonymous
Anonymous

Lame brain, you paid for package receiving, not package storage. If there are 200 boxholders and each gets 2 packages per day, how many packages are in the store in 5 days tim...

Anonymous
Anonymous

A store can easily receive 100 packages a week for mailbox customers. The charge is not a way to make money, it's a way to get holders to pick up their packages. It would be l...

I didn't like
  • Price gouging
#1266587
Reply to reviews
I have been in this store 3 times and each and every time the same person is there. He is without a doubt the rudest and anti customer friendly individual I have ever met From the amount of customers (0) each time we go in, I assume he is not doing well If he is, it is...
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#1264333
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on monday 5-14-18 I took an envelope of papers to Frankfort Ky UPS Store I watched worker make label and place on my shipment. Shipment was shipped overnight by 10:30 am delivery. Three days later store nor UPS can locate shipment. UPS Store mgr said ups picked up...
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1.0
#1257084
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I went into the Deerfield, Il store on Monday, May 7th, 2018 at 6:30 PM. John who said he was the manager was working and simply rude from the moment I walked in the door to drop off a package. He verbally snapped at me with his back turned to "leave the package on the...
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1.0
I didn't like
  • Hostile disaster
#1254298
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For safety reasons I had a package shipped to the local UPS store. I do this all the time at FEDEX and it works out great. They never called that it arrived, so I stopped by. They told me they Don't call, it is up to me to know it is there. Then they insisted I pay...
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Anonymous
thedude

The UPS Store is a independently owned franchise, where FedEX is corporate. You're lucky the store accepted it, if you do not have a mailbox at one the the store locations and...

Anonymous
Anonymous

The UPS Stores are not set up to receive random packages. There are several programs offered by the Stores to get packages there and they have a cost. Sheer volume alone is on...

1.4
I didn't like
  • Extortion of fees on unsuspecting customers
#1252944
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This is frequent and common. Apparently, the owners of the UPS Stores (which are franchises) claim that UPS doesn't "scan" the packages when they leave the store. If this is true (which I doubt) it is a glaring hole in the process. Otherwise, how does UPS assign blame...
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Anonymous
thedude

So why exactly are you complaining about the store which did it's job and scanned the package in??? In fact, if The UPS Store didn't scan it, you would be s.o.l. and wouldn't ...

Anonymous
Anonymous

It is true the driver does not scan individual packages when loading from the store. Usually the first scan should be at the UPS main hub. Seeing your location, I can tell you...

#1252377
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Every single time I have scheduled a pick up for next day air I find out the next day that the packages were never picked up. I printed out the "Pick Up Request Complete" for my reference, and yet when I call to complain that the order was not picked up, the Pick Up...
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Anonymous
Anonymous

A UPS Store doesn't offer pick up service. What you're looking to complain about is UPS, not the retail UPS Sstore.

#1250754
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Franchise owner pockets UPS corp refunds owed to customer! Blames UPS for screwup and insists UPS will issue me a check; however UPS corp states that "they only issue refunds to the account owner - in this case - the franchiser. I HATE UPS. What a scam the franchisers...
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1.0
#1250252
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The woman that runs this office is BEYOND SNIDE AND RUDE. On 3 separate occasions, she has given a lecture as to how she doesn't tape boxes here at UPS nor offer this service of placing tape on the box. And I have told her that she is the ONLY personnel that has given...
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Anonymous
JoeMarron

Why do you assume tape and labor are free at all stores? If you're gonna order online quit being cheap and buy a roll of tape.

1.0
I didn't like
  • Appalling service
#1246498
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