UPS Store
Reviews and Complaints
Violation of civil rights
We contacted this web site they unfortunately they don't offer to delete any reviews ! but have to say the Owner if the store help us a lot so matter got solved We are glad ! again thnx for this web site and thnx Everyone !ur comments help us to get solution fast !
matter got solved by this evening thnx everyone! ur comments even the negative ones help us actually this review will be deleted soon
Ups Store Review
Overcharged and refused refund or reciept
Price Quote Review
Terrible Customer Service Review
Bad Customer Service Review
Ups Store - Stamps Overcharge Review from Atlanta, Georgia
Won't give drop off receipts
The UPS Store in Ringwood NJ is run by a grouch who almost refuses to give receipts. I had previously dropped a return to Amazon there and they never received it so I began to ask for receipts for subsequent drop offs which he always has a reason that he cannot give.
He will say his cash register is closed for the day (I don't know what the cash register has to do with a reciept) or that his "system is down" or whatever the daily excuse is. I have never asked for a handwritten receipt which is what I should do when I get these excuses but I would rather not do business with someone like him.
Store closes. UPS leaves box customers hanging
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Rude employee cost me time & money
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Verified Reviewer | Burnsville, Minnesota$60 package to Canada cost me well over $100.00 because of employee error
Failed to sent package back to sender after 3 weeks and wanted to charge me $10
300 E. Oakland Park Blvd.
UPS store: I had a box at this location for 6 months while I was looking for a new home in Fort Lauderdale. I closed the account and had my mail forwarded for the first 2 months to assure everyone had my change of address. After I bought my house and moved I changed my address 4 months ago. A package was sent to the UPS store stated above addressed to myself via USPS.
Knowing full well that I had moved and no longer had a Box at this location when I walked in today 12/23 they had it sitting right behind the counter waiting for me. They told me I could not pick it up unless I paid them a $10.00 fee. I told the woman absolutely not and asked her why she didn't send it back since she knew full well that I didn't receive my mail there anymore. She had no response but to say it is the company policy to charge $10 for packages that are delivered to the shop.
I would have had the package already if they would have done the right thing and returned to sender. Shameful practice and I will not be using the UPS store or UPS service for my personal or business uses and will encourage others to do the same.
My tree is short a few presents and apologies to those who will go without this year. Happy Holidays and don't forget to use USPS and FedEx.
Awful Customer Service Review
Cheating at UPS store
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Phoenix, ArizonaUPS Store at Central & Indian School in Phoenix
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Oh yea you post this s.hit about civil rights blah blah blah... Then when people disagree with you, it's case closed....
Again thnx for all ur comments my belief when u enter any store employees should be glad to have the business and help w out why do client ever walk in attitude !
this store have gotten 7 bad reviews already am not alone !
Tired of keeping quite, smiling, pretending is fine when it is not
thnx again for comments i would not be using this store till Owner sees to this matter -- taking to Dep of Civil Rights at this point : they got interested on this issue !! Glad they did
Actually I left was very upset but not rude not in my nature but shipped my boxes there anyways since my clients were waiting for it and i did not had the time to go to another store
i don't think the guy was correct Im taking this matter it to the Owner of the store since store is privately own
simple matter should be solved w out involved of the police thnx for ur comment let Owner decide from here thnx
Sounds like you were extremely rude. I would have asked you to leave too.
And the fact that he had to call the police tells me you were refusing to leave. According to manta.com, this store is owned by a Rita Cheng.
But that record could be outdated. BTW: it 725 River, not 752.
Unless u were there and saw what was happening we think ur comment have the value. If u are another Store associate u need to come clean and say so with out hiding.
Otherwise thnx for your time As already posted this issue will be taking w the Store Owner -- Associate behavior towards my wife was improper and wrong and already addressed to UPS headquarter and legal authorities including our own lawyer. M thnx again
Yes, I was there..she couldn't see me because I was behind some merchandise. :p :p :grin :grin
okay thnx for ur input matter got solved thnx again even negative comments help us we were surprised but will notify UPS Headquarters of posiitive outcome tomorrow again thnx Everyone )
We know who the Owner of the Store is at this point it is actually stated on their website v easy to find. Farther, thnx for all comments, yet comments of her been rude or not rude re wrong because none of u were present unless some of u happen to be the second associate who was there at that time.
Thnx for ur input, yet judging situation with out been present is very difficult. . Story goes he said she said unless there were cameras we won't be able to see a clear picture. My wife is a high professional who demands professional services.
She' ve rights to do so as any other person walking to that store and if those services are not meeting at least basic standards then any complaint as such must be addressed w the Owner of the Store. Associate's must act professionally handling matters calmly professionally not relying on their moods and their own like/ dislike.
That would be totally wrong since it screams clear discrimination and violation of her civil rights. Again thnx.
You sound like a demanding seven year old brat, telling him to do his job correctly and faster when it was you who messed up. Next time get help from an adult so you sent the box to the correct country.
You have no right blaming them for your mistake. If someone tells you how to do your job you would be upset as well(assuming you are not really seven years old and actually have a job). He gets paid to do his job, not take abused from unsupervised children such as yourself. The business hours are usually during school hours.
Why were you not in school?
Most likely you made the mistake judging from your poor spelling and grammar. Your rights were not violated, he has the right to refuse service to a demanding seven year old brat such as yourself.
Been an immigrant have to tell u that ur comment about the spelling was way to … this story could ve happen to anyone including yourself. As of today March 20/14 Cilvil Rights Department of NJ toke this complaint regardless of spelling or misspellings and will be contacting the Owner of this Store.
This store associate clearly mishandle the matter on top of that lied to my wife and police that he is a Store Manager when their website have no such indication. So far as we learn today this guy G have a sensitive personality those type's could not handle any time pressure freaking out of funny situations getting confused blaming other for their faults be that w costumer or just a family member. Suggestion : getting a different job for instance @ mUsical store since music calms the nerves.
UPS headquarters was not happy hearing this story; they toke our complaint and will be following up with the Store Owner They also said that they need to make sure that each of their stores functioning correctly serving their clients on prompt time manners. They're concerned since this store happen to be Edgewater prime location Thnx