Ups StoreComplaints and Reviews

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1.5 Based on 91 reviews
Compare to others
  • Customers like
    • Convenient location 7
    • That the package arrived 1
    • Ukraine ups is mafia 1
  • Customers don't like
    • Owner 6
    • Customer service 5
    • Poor service 5

908-561-8300 UPS South Plainfield, NJ I have 7 chairs taken to this store to be packed and shipped to me before Christmas and I still have not received them worst service ever.I called the store last week and all I was told was they are getting them ready to ship.You would think if I paid over a thousand dollars to ship them I would receive them in a timely matter.Can you give me an answer to my problem? Then I come to your site to complain and... Read more

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experience a rude and unprofessional interaction from UPS store "the UPS Store" 13170 Central Ave SE Albuquerque, NM 87123, an older lady, who refused to give any formal UPS generated receipt for the package. said would only give a hand written tracking no. on a piece of paper. explained, that I would need a proof of drop off, for future like all the other UPS stores in the country. she became even more rude, telling me she would not give... Read more

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I had gone to send a package to Hawaii on Dec. 21,2016. Ryan M. at the store said he could help me and told me he could get it there in 3 days. I agreed and paid $33.36 for shipping. The package never got to the location. I had received it back from the Post Office last night, Dec. 28th,2016. They couldn't deliver it in Hawaii, due to wrong address. Ryan M. put Hene Place instead of Hame Place. My wife went back to the store and confronted Ryan... Read more

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On Dec 22, 2016 I was sending parcel from Edmonton, AB to Logan Lake, BC. I was told it would be $56.00 and it would be delivered by Wednesday Dec 28, 2016. When i enquired about a faster service I was told it could be arrived by Friday Dec 23,2016 for another $20 I accepted that. Not only did it not arrive by Friday when I enquired about it through customer care I was told that it would never have been a one day service as they don't do over... Read more

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  • From mobile
  • Dec 23, 2016
  • #978973

Worse of the worse customer service. Not for the customers they don't care

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Wish I could give a negative 5 rating to this store. Because as I write this review I am still in utter shock and disbelief at how I was treated. I have never written a negative review before but have also never been publicly humiliated before. I enterd the UPS store on 12405 Venice Blvd 90066 owned by Michael Williams Sr on 12/20/2016 at about 2:10 p.m. I went into to the store with the purpose of returning a package to Amazon. When doing... Read more

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I agree 100% with the consumer who last posted. UPS should make the consumer aware their cost is higher than USPS. Then, it's up to the consumer if they are willing to pay that extra charge. I just bought 20 Forever stamps in a UPS store in Long Beach, California. The reason being I went to pick up a package I received and I was out of stamps. When the employee charged me $11.40, I thought it was quite more than I thought. When I checked the... Read more

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This UPS has certain places they will not deliver at all. At first they would claim they attempted delivery even without a door tag then after multiple calls and complaints they admitted they do not deliver to my address. I live in a city not the suburbs. Horrible customer service and now they make you drive across town to pickup your package. Whats the point of paying for shipping if they dont deliver? I have shipped and paid for two to three... Read more

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Store not open UPS store 243 5th Ave Manhattan. Opening time 8:30am. Waited until 8:45. No signs of life Read more

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THE UPS STORE 455 8362 WOODBINE AVE,7, MARKHAM, ON, L3R2M6 Tel 905-604-9001 Owner charged $5 for pick up parcel redirect to this location! He said if not pay him, he would send the parcel back to the sender! I confirmed to him that it was not charged by UPS and said to him it is a 'Rip off". He did not care because he know how UPS 'work'. I filed a complain to UPS but they did nothing!!!! Will UPS take any action to stop/prevent this kind of... Read more

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