Karl L Llw

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Verified Reviewer
| map-marker Kidder, Pennsylvania

I should be able to speak to a person to ask a question bc I don’t know who delivers prime products

My package was wet bc it was not left in front of my house it was left on the side. I should not have to go outside to get my package
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David K Joq

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Verified Reviewer

Dvkellum@***.com

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I just went into store #1887 2**** SW Tualatin Valley Hwy, Aloha, OR 97003 and I have never been treated so rudely in my life not only did Hector refuse to help me, but he kept walking away from me, but I forgot my glasses and tried to get him to fill out the addressee for me, he refused laughed and walked away. I will never use this store again and going to report this to everyone that I can as this employee has no fear of retribution I asked him if hes was the owner and just laughed again, I put my experience on Nextdoor and FB and received from dozens of others that have revived rude service, mistreatment and overcharging, It is obvious that this store has a toxic environment and I am doing everything that I can to get this location shutdown..

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Cons:
  • Service and prices

Preferred solution: Apology

User's recommendation: review and contact corprate

Shari M Gsz

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Verified Reviewer

UPS incapable of successful delivery

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My package was received at the local UPS facility. They loaded it on the uninsulated truck and toted it around all day. Cancel delivery late afternoon. Next day, they loaded it on a uninsulated truck and toted it around all day. Late afternoon they canceled delivery. There was no attempt at delivery. No phone calls, text or emails. At 7:20 pm the second night, I received a call from the local UPS center asking me to pick up package at their location. This is after I paid a $55 delivery fee. I canceled the order
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Preferred solution: If they don't want to deliver the package, then quit beating on it and let somebody who does want to deliver get the job.

Katrina N Szs

Lost package

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Can't get the claim to work. Can't get email to set my username. Ups is a joke. It is almost impossible to talk to someone and they seem to not care when package is lost. If I had choice would only use FedEx
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Loss:
$60

Preferred solution: Deliver product or service ordered

User's recommendation: use FedEx

Shari M Gsz

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Verified Reviewer
| map-marker Denver, Colorado

UPS Not a delivery company

I ordered handmade canned goods from an Amish community which were delivered to Colorado within 4 days. They were loaded on a truck for delivery and toted around all day in an uninsulated truck.

Late afternoon the delivery was canceled. The next day they were loaded on another uninsulated uck for delivery and toted around all day. Late afternoon, delivery was canceled. About 5 hours later at 7:20 p.m., local UPS office called and asked me to pick it up at their center after I had paid for $55 for delivering shipping.

They never called me, texted me or emailed me. No attempt at delivery was made.

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User's recommendation: Use Fed Ex

Sandra D Gxt

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Verified Reviewer
| map-marker Grand Chute, Wisconsin

Missing packages

Was suppose to be dropped off at 96 durbin rd Hannibal ny it was not there where is my package not happy to not get my package this package is from the VA in Syracuse he needs what is in it
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Preferred solution: Deliver product or service ordered

Miguel Owj
map-marker Torrance, California

Bad customer service

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ups store 1379 park western san pedro,ca african american lady that works there is so rude to a customer before me. I had a label for spectrum. she said i had to go to fed ex. I said my letter says i can send from here. Her response I can do it. why wouldn't she offer that.from the get go. bad mood.
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User's recommendation: go to another ups store!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Aavya Oaa

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Verified Reviewer

Poor customer service

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The experience at this UPS store in Walla Walla is unbelievable, just look at all the reviews, it's hard to get that many negatives. I'm from LA and all the UPS stores are very accommodating and professional, disgusting business ethics for Walla Walla. I needed 1, 18" piece of tape for my box and they refused, told me to buy a roll from their stand. The young girl was rude and says, this is a business, wow. Yeah, a business to serve customers, I hope they close down I really do. I'm going to contact UPS about this.
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Preferred solution: Apology

User's recommendation: Use a different shipping location in town

Sandra D Gxt

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Verified Reviewer
| map-marker Newburgh, New York

Missing package

Was suppose to be dropped off at 96 durbin rd Hannibal ny was not there. Not happy with the service. Usually the give me 2 more tries they only gave me one service is not good
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Raymond G Yzb

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Verified Buyer

Delivery date keeps changing over charged

UPS Store - Delivery date keeps changing over charged
UPS Store - Delivery date keeps changing over charged - Image 2
Thursday (1-11-2024) Paid for priority mail and package didn't get there yet! Today is Tuesday the 16th
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Pros:
  • Convenient polite

Preferred solution: Price reduction

User's recommendation: Refund

Resolved
ROBERT W Hch

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Verified Reviewer
| map-marker Bradenton, Florida

Resolved: Complaint UPS store

Updated by user Jan 13, 2024

Company fixed the issue and I have been provided with apology. Full refund.

No apology. No compensation for the month delay in delivery!

Original review Jan 06, 2024
Tracking # 1Z82FA166892****39 Sent international package from mail store, Holmes Beach FL Customs office refused it and returned to store. STORE NEVER MADE ATTEMPT TO RETURN TO SENDER.OR CONTACT THEM. Store refuses to refund postage or help the sender.
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User's recommendation: Go to UPS store on Cortez or USPS.

Dave C Rhr
map-marker Los Angeles, California

My 4 laptops were stolen

The guy named Nicholas stole 4 brand new MacBook Pro M3 Max computers from me yesterday. They are each worth 4500usdollars. He packed then charged me 630$ to ship them but never created the label til after the ups driver came that day to pickup the parcels . He 100000% stole the packages
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Loss:
$17000
Pros:
  • No pros

Preferred solution: Full refund

User's recommendation: Don’t ever go here he’s a straight up thief I’m not the only one who said it

William P Ajx

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Verified Reviewer
| map-marker Potsdam, New York

Rude ups store employee

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Dropped off a return at ups store in potsdam ny ste 5..

I did not have any tape at home..so the guy who took my package rudely said I will do it this time meaning tape my package.. but said it will not ever happen again in a very rude voice.

Ripped my return recipt out of the printer and gave it to me. No parting comment no goodbye nothing plain ignorant. All the gentlemen had to do was say they can not tape my box and I would have happily walked next door and bought a roll.of tape rather then have this guy be completely rude. Three other customers in the store saw this interaction.

I did not get the guys name but he had a very long beard skinny guy with tattoos.

I think you need to employ more friendly people at your stores this was just uncalled for.. I will stick with FedEx next time.

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Preferred solution: Apology

User's recommendation: Use FedEx these ups employees are horrible..not my.first bad experience

1 comment
Guest

I hope you stopped next door and purchased tape to have at home for next time.

Meme W Lxp

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Verified Reviewer
| map-marker Odessa, Texas

Horrible Management/Location

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UPS Store @ Faudree Road, Midland, TX. Management steals items from shipment after the customer leaves. Either ships an empty box or Voids the label in their system & wont admit to what they did. They shop out of any pkg they think they might like. Happened to so many ppl I know IRL. I wont ever ship or receive from that location.
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Preferred solution: Change the way they do things

User's recommendation: DO NOT EVEN WALK IN.

Thomas F Bwn

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Verified Reviewer
| map-marker Jupiter, Florida

Did not give discount on shredding

False information online shredding online information is not what the store manager said it was only five pounds free but the information on the website said it was up to ten pounds free only gave me and my friend five dollars for free that is false information and very misleading information on the store website it is very confusing and confusing to me
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Nyima Ygo

They steal stuff

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Someone at UPS stole a phone I was returning. Case made it back to Apple in 2 days. Phone never showed up. Big surprise.
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Loss:
$1200

Preferred solution: Deliver product or service ordered

User's recommendation: Go to the Apple store to p/u. UPS steals.

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