UPS Store
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UPS Store Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
UPS Store has 1.6 star rating based on 267 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Convenient location, Location, Clean.
Cons: Customer service, Store employees, Way i was treated.Recent recommendations regarding this business are as follows: "Do not do business here.", "Was pleased in the past but not this time . Hopefully you will have better customer service then i", "Don’t use", "use FedEx", "Use Fed Ex".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
UPS Store has 1.6 star rating based on 267 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Convenient location, Location, Clean.
Cons: Customer service, Store employees, Way i was treated.Recent recommendations regarding this business are as follows: "Do not do business here.", "Was pleased in the past but not this time . Hopefully you will have better customer service then i", "Don’t use", "use FedEx", "Use Fed Ex".
Most users ask UPS Store for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
Top UPS Store Reviews
"About the UPS Store"
The UPS Store is not UPS, they are independently owned franchises. They have nothing to do with deliveries in your area, and packages due to be delivered do...
"No Longer Reasonable"
Have a box at the UPS store. Done business with them for years. They have become too expensive, and difficult to do business with, and offer no discount to...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Winston Salem, North Carolina
No Longer Reasonable
User's recommendation: Do not do business here.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Dvkellum@***.com
I just went into store #1887 2**** SW Tualatin Valley Hwy, Aloha, OR 97003 and I have never been treated so rudely in my life not only did Hector refuse to help me, but he kept walking away from me, but I forgot my glasses and tried to get him to fill out the addressee for me, he refused laughed and walked away. I will never use this store again and going to report this to everyone that I can as this employee has no fear of retribution I asked him if hes was the owner and just laughed again, I put my experience on Nextdoor and FB and received from dozens of others that have revived rude service, mistreatment and overcharging, It is obvious that this store has a toxic environment and I am doing everything that I can to get this location shutdown..
- Service and prices
Preferred solution: Apology
User's recommendation: review and contact corprate
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
UPS incapable of successful delivery
Preferred solution: If they don't want to deliver the package, then quit beating on it and let somebody who does want to deliver get the job.
Lost package
Preferred solution: Deliver product or service ordered
User's recommendation: use FedEx
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Denver, Colorado
UPS Not a delivery company
I ordered handmade canned goods from an Amish community which were delivered to Colorado within 4 days. They were loaded on a truck for delivery and toted around all day in an uninsulated truck.
Late afternoon the delivery was canceled. The next day they were loaded on another uninsulated uck for delivery and toted around all day. Late afternoon, delivery was canceled. About 5 hours later at 7:20 p.m., local UPS office called and asked me to pick it up at their center after I had paid for $55 for delivering shipping.
They never called me, texted me or emailed me. No attempt at delivery was made.
User's recommendation: Use Fed Ex
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kidder, Pennsylvania
I should be able to speak to a person to ask a question bc I don’t know who delivers prime products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Grand Chute, Wisconsin
Missing packages
Preferred solution: Deliver product or service ordered
Torrance, California
Bad customer service
User's recommendation: go to another ups store!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor customer service
Preferred solution: Apology
User's recommendation: Use a different shipping location in town
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newburgh, New York
Missing package
Chicago, Illinois
Not delivered
User's recommendation: Don’t use
Dodge City, Kansas
Remove signature requirment on a package
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Delivery date keeps changing over charged
- Convenient polite
Preferred solution: Price reduction
User's recommendation: Refund
State College, Pennsylvania
Customer service
I just left your location and I must say how unpleasant my experience was . I have been coming to this location and the prior location as well .
Very happy always and always choose your location even though the parking lot and entrance and exit can sometimes be a pain which I have been happy to overlook.
Today however a young lady waited on me as I was shipping Easter gifts to my grandchild
1st no eye contact 2nd mumbled a low whisper where I can't imagine anyone being able to hear her ! Then she just whispered some more questions asked what's in the bag typed with her horrific nails and after it was all said and done she turned and walked away with the gifts and honestly I'm worried if she will be the one packing the items since she certainly has zero customer service abilities I fear her packing skills as some items are fragile. This is the 1st negative review I gave ever given so you have to imagine how rude and unpleasant she was .again not even a thank you.
I won't be back . Thank u
User's recommendation: Was pleased in the past but not this time . Hopefully you will have better customer service then i
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bradenton, Florida
Resolved: Complaint UPS store
Company fixed the issue and I have been provided with apology. Full refund.
No apology. No compensation for the month delay in delivery!
User's recommendation: Go to UPS store on Cortez or USPS.
Los Angeles, California
My 4 laptops were stolen
- No pros
Preferred solution: Full refund
User's recommendation: Don’t ever go here he’s a straight up thief I’m not the only one who said it
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