UPS Store
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UPS Store Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
UPS Store has 1.6 star rating based on 266 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Convenient location, Location, Clean.
Cons: Customer service, Store employees, Way i was treated.Recent recommendations regarding this business are as follows: "use FedEx", "Use Fed Ex", "review and contact corprate", "go to another ups store!", "Don’t ever go here he’s a straight up thief I’m not the only one who said it".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
UPS Store has 1.6 star rating based on 266 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Convenient location, Location, Clean.
Cons: Customer service, Store employees, Way i was treated.Recent recommendations regarding this business are as follows: "use FedEx", "Use Fed Ex", "review and contact corprate", "go to another ups store!", "Don’t ever go here he’s a straight up thief I’m not the only one who said it".
Most users ask UPS Store for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top UPS Store Reviews
"About the UPS Store"
The UPS Store is not UPS, they are independently owned franchises. They have nothing to do with deliveries in your area, and packages due to be delivered do...
"Lost package"
Can't get the claim to work. Can't get email to set my username. Ups is a joke. It is almost impossible to talk to someone and they seem to not care when...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kidder, Pennsylvania
I should be able to speak to a person to ask a question bc I don’t know who delivers prime products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Dvkellum@***.com
I just went into store #1887 2**** SW Tualatin Valley Hwy, Aloha, OR 97003 and I have never been treated so rudely in my life not only did Hector refuse to help me, but he kept walking away from me, but I forgot my glasses and tried to get him to fill out the addressee for me, he refused laughed and walked away. I will never use this store again and going to report this to everyone that I can as this employee has no fear of retribution I asked him if hes was the owner and just laughed again, I put my experience on Nextdoor and FB and received from dozens of others that have revived rude service, mistreatment and overcharging, It is obvious that this store has a toxic environment and I am doing everything that I can to get this location shutdown..
- Service and prices
Preferred solution: Apology
User's recommendation: review and contact corprate
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
UPS incapable of successful delivery
Preferred solution: If they don't want to deliver the package, then quit beating on it and let somebody who does want to deliver get the job.
Lost package
Preferred solution: Deliver product or service ordered
User's recommendation: use FedEx
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Denver, Colorado
UPS Not a delivery company
I ordered handmade canned goods from an Amish community which were delivered to Colorado within 4 days. They were loaded on a truck for delivery and toted around all day in an uninsulated truck.
Late afternoon the delivery was canceled. The next day they were loaded on another uninsulated uck for delivery and toted around all day. Late afternoon, delivery was canceled. About 5 hours later at 7:20 p.m., local UPS office called and asked me to pick it up at their center after I had paid for $55 for delivering shipping.
They never called me, texted me or emailed me. No attempt at delivery was made.
User's recommendation: Use Fed Ex
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Grand Chute, Wisconsin
Missing packages
Preferred solution: Deliver product or service ordered
Torrance, California
Bad customer service
User's recommendation: go to another ups store!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor customer service
Preferred solution: Apology
User's recommendation: Use a different shipping location in town
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newburgh, New York
Missing package
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Delivery date keeps changing over charged
- Convenient polite
Preferred solution: Price reduction
User's recommendation: Refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bradenton, Florida
Resolved: Complaint UPS store
Company fixed the issue and I have been provided with apology. Full refund.
No apology. No compensation for the month delay in delivery!
User's recommendation: Go to UPS store on Cortez or USPS.
Los Angeles, California
My 4 laptops were stolen
- No pros
Preferred solution: Full refund
User's recommendation: Don’t ever go here he’s a straight up thief I’m not the only one who said it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Potsdam, New York
Rude ups store employee
Dropped off a return at ups store in potsdam ny ste 5..
I did not have any tape at home..so the guy who took my package rudely said I will do it this time meaning tape my package.. but said it will not ever happen again in a very rude voice.
Ripped my return recipt out of the printer and gave it to me. No parting comment no goodbye nothing plain ignorant. All the gentlemen had to do was say they can not tape my box and I would have happily walked next door and bought a roll.of tape rather then have this guy be completely rude. Three other customers in the store saw this interaction.
I did not get the guys name but he had a very long beard skinny guy with tattoos.
I think you need to employ more friendly people at your stores this was just uncalled for.. I will stick with FedEx next time.
Preferred solution: Apology
User's recommendation: Use FedEx these ups employees are horrible..not my.first bad experience
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Odessa, Texas
Horrible Management/Location
Preferred solution: Change the way they do things
User's recommendation: DO NOT EVEN WALK IN.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jupiter, Florida
Did not give discount on shredding
They steal stuff
Preferred solution: Deliver product or service ordered
User's recommendation: Go to the Apple store to p/u. UPS steals.
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I hope you stopped next door and purchased tape to have at home for next time.