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My husband mailed me an envelope from New York. It was guaranteed to be at the Cleveland, Tennessee, store #3642, by 9:00 a.m.

on 5/24/13. I called several times and was told it was not there. My husband finally found his receipt and had the New York store track the envelope. He called the Cleveland store and was told it was there.

That was after 4:00 p.m. I went into the store in Cleveland and asked the owner, Lee Lester, what happened. He said he scanned it early that morning, put it on top of one of the shelves and did not tell the clerk. He then told me I had to pay $5.00 for a holding fee.

He never apologized, would not waive the $5.00 fee and was very rude to me. I explained to him how important it was for me to get the envelope early and, because of his lack of communication with employees, I was not going to make the deadline. I told him we spent extra money to get the envelope by 9:00 and he did not care. I told him I would never use his store or UPS again and would make sure my friends, church organizations and business friends would not also.

He said, with many people in the store, "I don't care, I don't need your business" and handed me my envelope.

I am 62 years old, have worked 27 years for Attorneys and Judges in several states, and have never had a UPS representative be so rude, cruel and mean.

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Guest

As a UPS Store Employee, you're lucky you even got your package. At my store, we refuse any packages we do not recognize (I.E.

Non boxholders, non MyChoice, packages coming in that we had no forewarning of, etc) for safety and security reasons. Your package could well be on it's way back to New York and your husband may have needed to pay again to ship it as fast as possible back to Cleveland.

Only ship to UPS Stores if the store has advance notice and is willing to accept the package. Otherwise, since you said this is a common practice for you, I suggest getting a mailbox.

Miklos Miq

"Dark_Shaft" is 100% correct. The stores are independently owned and operated, so they aren't UPS representatives. If you don't let the Cleveland store know that a package is coming and what THAT INDIVIDUAL STORE'S policy is, you have no reason to complain when you receive a $5 fee.

While, they do need to have better communication and sort non-boxholders packages better, to expect that store to receive it for free is outrageous on your part.

Bill Aks

The store that sent the package should have confirmed that the cleveland store WOULD accept the package and what the charge is.

Stores are independently owned and operated, and can have different policies for accepting nonboxholder packages. packages that arrive for non boxholders can be refused, period. In that regard you are lucky that mr lester did actually accept the item.

While the cleveland store should have a better procedure for logging in items for nonboxholders, and should have been courteous enough to apolgize for your 'inconvenience' they are certainly within their rights to ask you to pay for accepting your package.

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