159 views
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
2.2

My name is Saud AlHasan.

I called in yesterday March 15, 2015 to check the status of my shipment, and I was told by a call center agent that there was a load since Thursday March 12 that my shipment will not be released until today Match 16, 2015.

Yesterday, when I checked the status of my shipment online, I was surprised that I saw โ€œDelivery Attempted: Funds Requiredโ€ labeled on the top of my racking number.

When I called in the customer service again today March 16, 2015, I explained this matter to JOEL, and just to make things worse, he told me that the address was missing a house number, then he told me that UPS didnโ€™t have my phone number, then finalized it with โ€œThe system had some issues.โ€

This isnโ€™t the first time I had my items sent to me by UPS, and this is not the first time a status update falsified the status of a shipment. Just because UPS cannot keep its promised time, doesnโ€™t mean that people are missing information and UPS magically obtains them without contacting anyone.

I have asked JOEL to forward this message to LINDEN (COUNTRY MANAGER) or FRANK (OPERATIONS MANAGER) here in Kuwait. But, as usual this e-mail will be read in Kuwait Branch and will be ignored, that is why I am forwarding this e-mail to US complaints, and regional office, to make sure that someone takes care of this issue.

Reason of review: Bad quality.

Preferred solution: Let the company propose a solution.

UPS Store Pros: Price.

UPS Store Cons: Call center agent, Response of agent, Falsifying information, Not caringactiing like a robot.

Location: Kuwait, Al Asimah Governorate

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

UPS Store Reviews

  1. 194 reviews
  2. 35 reviews
  3. 19 reviews
  4. 8 reviews
  5. 11 reviews
UPS Store reviews