Ups Store - Failed to sent package back to sender after 3 weeks and wanted to charge me $10
300 E.Oakland Park Blvd.
UPS store: I had a box at this location for 6 months while I was looking for a new home in Fort Lauderdale. I closed the account and had my mail forwarded for the first 2 months to assure everyone had my change of address. After I bought my house and moved I changed my address 4 months ago. A package was sent to the UPS store stated above addressed to myself via USPS.
Knowing full well that I had moved and no longer had a Box at this location when I walked in today 12/23 they had it sitting right behind the counter waiting for me. They told me I could not pick it up unless I paid them a $10.00 fee. I told the woman absolutely not and asked her why she didn't send it back since she knew full well that I didn't receive my mail there anymore. She had no response but to say it is the company policy to charge $10 for packages that are delivered to the shop.
I would have had the package already if they would have done the right thing and returned to sender. Shameful practice and I will not be using the UPS store or UPS service for my personal or business uses and will encourage others to do the same.
My tree is short a few presents and apologies to those who will go without this year.Happy Holidays and don't forget to use USPS and FedEx.
More Review Details
- Product or service
- Failed Delivery
- Review category
- Review rating
- 4 out of 5
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