UPS Store Complaints and Reviews

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UPS Store
Main address: 6060 Cornerstone Court West 92121-3795 San Diego CA
(800) 789-4623 in USA, , customerrelations@mbe.com
  • 242+12 mobile complaints
  • $60.1K claimed losses
  • $236 average
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  • 9 hours ago
  • Shipping
  • Orange Park, Florida
  • Package Delivery
  • 4

I work for a multistate HVAC company, which we receive multiple packages at given times, and charged per box. All transactions have been good until 8-21-14. I was expecting a shipment from a vendor of ours, which was ordered 2 weeks prior to 8-21-14. I felt the shipment was way overdue. Normally the UPS Store calls me directly to inform me a package has arrived. I checked with my company to run... Read more

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  • 21 hours ago
  • Shipping
  • Rockville, Maryland
  • Rude Manager
  • 1
  • 10

Store manager rude and completely unconcerned that HE apparently made a labeling error on important delivery. Then gives me nonchalant attitude. 2nd attitude diff location..went in to pick up 2 pg pribted material (blk n white) was charged over 4.00. When I questioned this, was told there was an extra 2.00 charge for them to use their computer to retrieve my print order materials from the store... Read more

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  • 2 days ago
  • Shipping
  • San Diego, California
  • Stolen Return Amazon Package
  • 16

I normally request a receipt but there was a long line so I decided to use the drop off box. This is the first time I ever used the drop off box and it will be the last time. Seems like there is a whole in the UPS system that allow UPS handlers to steal items before they ever get scanned into the system. So in the future I advise all items being shipped worth any value to request a receipt even... Read more

Was this review helpful? 0 1

I have phone numbers that are on backpage at least 3 and pictures all the net. I want these removed I found out who,was using my card and posting me without permission.. Add comment

  • Aug 15
  • Shipping
  • Miami Beach, Florida
  • Credit Card Abuse
  • 2
  • 17

I gave the store my credit card number to be used for forwarding mail and other services. An employee at the store used my credit card number for his own purchases. Now I cannot trust the sore with my credit card information. I canceled the credit card used. Now I cannot get my mail. I live in a foreign country and I need to get my mail forwarded but I cannot trust the store employees. The manage... Read more

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  • Aug 13
  • Shipping
  • Bad Customer Service
  • 25

I just left the UPS store in Atwater, Ca. I was picking up a signature stamp for my classroom. I had asked for blue ink. I asked for blue because in the Education Specialist dept we have to use blue ink. Well the stamp was black. They called the owner out and WOW!!!! She is special. She pulled out the order sheet out of the trash. Black was marked but the girl working the counter had filled it... Read more

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I was just told UPS charges to tape my labels. I have even going to this store dropping the same box off once a month and they always tape it. The "owner" was very rude and chimed in on my conversation with the employee. Like I didn't ask her opinion. Add comment

  • Aug 08
  • Shipping
  • Service Refusal
  • 1
  • 47

Dear Sirs, I was shocked at the UPS store on 13505 South Murlen store, and was refused service. My wife had bought a TV from HSN, and I repacked it in the orginal box UPS had shipped it. I carried the Flat screen into the store to be shipped back, and Jason with a smile, told me that the store couldn't ship it back as it was that stores policy. I asked why and told him that I was going to insure... Read more

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  • Jul 30
  • Shipping
  • Shipment Refusal
  • 3
  • 45

Tried to send a package at the "UPS store" on Nassau St. only to be told, "We don't print labels from account numbers, we are a franchise." That makes no sense at all. It was a total inconvenience to this customer who then had to scramble to get the package mailed. It delayed the whole process by a day because I then had to contact the company to have them email me the label to stick on the... Read more

Was this review helpful? 0 1

The store at 4621 outerloop in louisville ky closed up at 7;27 pm on July 25th Add comment

 
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