UPS Store Complaints and Reviews

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UPS Store
Main address: 6060 Cornerstone Court West 92121-3795 San Diego CA
(800) 789-4623 in USA, , customerrelations@mbe.com
  • 249+13 mobile complaints
  • $62.7K claimed losses
  • $239 average
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  • 20 hours ago
  • Shipping
  • Zephyrhills, Florida
  • Wrong Address Delivery
  • 9

I dropped off a package containing a gift card and coins. Mailing it to an address that I have mailed to many times via USPS. The UPS system automatically changed the zip and city. 11207 (which is wrong) became 10165 and New York became Brooklyn. We didn't know this until the package failed to arrived. Yes, we absolutely should have checked the receipt and they should have told me that the... Read more

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  • Sep 26
  • Storage
  • Auburn, Washington
  • Package Storage Fee
  • 19

I missed my package, so it returned to the UPS store where i SHIPPED. I tryed to call that that store and ask them for the price about picking up my stuff and the reshipment fee. they making excuse every time, always skipping my question. and telling me that there are too many package now in there store! ****2 weeks passed, they finally reply me that the amount of the reshipping or pick up fee.... Read more

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100% FULL      

  • Sep 23
  • Shipping
  • Ceres, California
  • Iphone6 Shipping
  • 3
  • 3
  • 86
UPS Store - UPS Package Lost / Stolen by UPS Empoyees
1 of 2

So last Friday I went to my local UPS store to ship off these brand two new iPhone 6 which I had stood in line for the whole night to get. The phones were bought at retail so I paid close to $1900 dollars. So I walk in the store and have the employees package the phones for me in a box. I chose the Next day delivery. The girl working there asked me if I wanted to get insurance. Now in my head I'm... Read more

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  • Sep 22
  • Shipping
  • Glendale, Arizona
  • High Shipping Rates
  • 1
  • 1
  • 18

9524 W. Camelback UPS Store. What a bunch of losers! The hispanic dumb broad screwed up my order. Refused to tell me that they knew post office shipping rates and only offered me prices for small box between $90 to $110. On screen, I saw one for $34 but it took 8 days to get it there. Telling me that P.O. would be more expensive I shipped it. Came home and looked up P.O. prices for pound and... Read more

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  • Sep 22
  • Shipping
  • Damaged Package Delivery
  • 2
  • 2
  • 88

I ship with UPS almost daily. I do warranty work for another company and ship on both their account and my own. While using my own account, I shipped an item to a customer of mine. It arrived in a damaged condition so I promptly filed a claim. I had paid for $1000.00 of insurance and I estimate there was $375.00 worth of damages. I was told by UPS that they would not pay the claim because the... Read more

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  • Sep 15
  • Shipping
  • Santa Fe, New Mexico
  • Ups Store Shipping
  • 2
  • 2
  • 36

I shipped a large package to a NJ residence via the UPS Store on Zafarano in Santa Fe, NM. The label included the instructions to "leave on porch" at the NJ residence of the customer as the customer works in mid-town Manhattan and isn't home during the day. Unbeknownst to me, in the fine print with the particulars of the package, was a request for a signed delivery receipt. At no time did the... Read more

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  • Aug 29
  • Shipping
  • Lost Package
  • 2
  • 2
  • 39

Wow what a day dealing with workers and drivers that don't have a clue of what their job discription is. My package is officially lost . This is the third time I've had poor service with these guys but for them to loose my package wow ! I rather use simple mail it would get here faster and not cost me a thing. Why have a carrier service if you can't get the job done. Read more

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Went to UPS store in Deerfoot Meadows Canada. Brutally slow service and after 20 minutes was told my package 'could not be sent- come back tomorrow' no reason why and the assistant could barely speak English. Brutally frustrating experience and my sons birthday gift will now be late. Will file a complaint with UPS Add comment

     

  • Aug 21
  • Shipping
  • Orange Park, Florida
  • Package Delivery
  • 2
  • 2
  • 44

I work for a multistate HVAC company, which we receive multiple packages at given times, and charged per box. All transactions have been good until 8-21-14. I was expecting a shipment from a vendor of ours, which was ordered 2 weeks prior to 8-21-14. I felt the shipment was way overdue. Normally the UPS Store calls me directly to inform me a package has arrived. I checked with my company to run... Read more

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  • Aug 21
  • Shipping
  • Rockville, Maryland
  • Rude Manager
  • 1
  • 1
  • 37

Store manager rude and completely unconcerned that HE apparently made a labeling error on important delivery. Then gives me nonchalant attitude. 2nd attitude diff location..went in to pick up 2 pg pribted material (blk n white) was charged over 4.00. When I questioned this, was told there was an extra 2.00 charge for them to use their computer to retrieve my print order materials from the store... Read more

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