Ups Store Complaints and Reviews

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  • Customers like
    • Convenient location1
    • Price1
  • Customers don't like
    • Owner4
    • Respone from owner3
    • Response of agent2

  • Aug 22
  • Shipping
  • Aspen, Colorado
  • Ups Store Pickup Service
  • 15
  • REVIEW RATING 4/5

I left a small box of an item purchased on Amazon, which was to be returned due to an order mistake, in my apartment hallway. Incredibly, the UPS associate of the Aspen franchise, who actually lives in my building, was somehow unable to pick it up seven hours later. With service like this, who needs UPS? I don't know if UPS is undergoing an identity problem internally, but when I speak to the... Read more

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  • Aug 14
  • Shipping
  • Burlington, Ontario
  • Ups
  • 8
  • REVIEW RATING 4/5

First of all, when UPS makes deliveries, it is expected that they come to the door and ring the door buzzer in order to be able to hand deliver if the occupant is home. In all the deliveries that have been made to our house since January, this has happened only ONCE with UPS. I will admit that I really like their email notification system (I am notified by email when the parcel leaves the sender... Read more

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I went in for a interview and the hire manager told me she couldn't hire because I look like a street *** and I think that's not right can someone please give me a call back 5047029049 my name is Terrell domino thank you Add comment

  • Jul 14
  • Post
  • Ups Store Mailbox
  • 2
  • 2
  • 57
  • REVIEW RATING 4/5

I opened a so called p.o. box at the UPS store and 6 months later wanted to have my mail delivered to my actual address. Since it is a business, it is impossible to have your mail forwarded to any other address once you have your mail forwarded to the UPS store. Had I known that at the beginning, I would never had signed up for the mailbox. It is a scam and the managers or the employees should... Read more

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  • Jul 10
  • Shipping
  • Cathedral City, California
  • Ups Store Pack And Ship Services
  • 1
  • 1
  • 61
  • REVIEW RATING 4/5

We asked that the UPS store in Schenectady, NY package up a vase that was left to me by my late mother. UPS then shipped this to me in California where it arrives in 100's of pieces. The UPS driver stated to me in a hostile way that for $100,000.00 a year it isn't his responsibility to inform me that I am to contact UPS and he doesn't care what's inside that he doesn't get paid to care only to... Read more

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Robert NMB MOST *** EXPERENCE EVER UPS FAILS TO LEAVE PACKAGE OK...HAVE IT SENT TO UPS STORE E MAILED COME FOR P/U AT 2 PM...TOLD BY THE JERKOFF EMPLOYEE X THAT HAVE IT TILL 5 PM AND COULD NOT EXPLAIN WHY Add comment

  • Jun 24
  • Shipping
  • West Palm Beach, Florida
  • Next Day Delivery
  • 2
  • 2
  • 53
  • REVIEW RATING 4/5

Dropped shipment at "Independently Owned" UPS Store in South Florida. Package was not shipped for next four days as per tracking number. Packaging was extremely fragile and shipment was damaged. Never use UPS Store_"Independently Owned". Insurance was quoted at 4% of declared value. Usually supposed to be 1%. USPS is better choice except that packaging has to be done by the customer. Calling UPS... Read more

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  • Jun 23
  • Post
  • Shrewsbury, Massachusetts
  • Pack And Ship Service
  • 2
  • 2
  • 51
  • REVIEW RATING 4/5

I have checked with the UPS Staffs at Shrewsbury, MA UPS Store recently about pack and ship program guarantee. No one has told me that it doesn't work with UPS Account number. I 've already hired them to repack my products. They used some of my bubble wrapped and charged me with the packing ridiculous rate when you can't do the pack and ship program because my customer has his own UPS account... Read more

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  • Jun 15
  • Shipping
  • Lebanon, Tennessee
  • Owner
  • 4
  • 4
  • 49
  • REVIEW RATING 4/5

The owner was EXTREMELY rude and has no idea what customer service is! He was a tall thin dark haired guy with an accent and glasses, I don't know his name, I wish I asked for it. I came in to get a package shipped for a friend, who told me a large box with a hefty warranty was paid for on usps.com and included in the shipping label. The owner insisted on charging me for a small box, and my items... Read more

Was this review helpful? 1 1

  • Jun 11
  • Shipping
  • Houston, Texas
  • Mail Box
  • 4
  • 4
  • 83
  • REVIEW RATING 5/5

Leased two mail boxes from 5380 W. 34th St--290@West 34th Street--Houston, Texas 77092. 18 days later I found out that my husband and I were getting a divorce and I was moving back to Dallas, Texas. I went into the store location and told the manager what was happening and ask if he could allow me a 70 years old women to cancel my mail boxes and move one to Dallas, Texas and the other further... Read more

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