Ups Store Complaints and Reviews

1.3
  • Price1 votes
  • Convenient location1 votes
  • Manager2 votes
  • Respone from owner2 votes
  • Owner2 votes
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  • Apr 22
  • Media
  • Springfield, Virginia
  • Fax Service
  • 2
  • 2
  • 13
  • REVIEW RATING 5/5

I had a seven page fax to send locally. The clerk required payment before sending the fax. The fax was $2 per page. Since this was a rush and it was important I paid by debit card. The fax never got through. The clerk said he was not going to try again. I was charged for a fax that did not go through. I was not informed of the store policy regarding faxes before my card was charged. I... Read more

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This store had a couple of rude guys with a bad attitude . I don't know who manages or runs this place but talk about rude. Would not use ups if I didn't have to . Last resort for sure !! Add comment

  • Apr 13
  • Shipping
  • Redding, California
  • Staff
  • 36
  • REVIEW RATING 4/5

After taking photos for a survey for Small Biz Buzz the store manager, Steve Howk approached my truck as I was waiting to pull out in to traffic. He was very upset and wanted to know why I was taking pictures of "his" store. I told him it was for a survey for Small Biz Buzz and he had nothing to worry about. He continued to yell at me saying I had no right to take photos of his store. He then... Read more

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  • Apr 09
  • Shipping
  • Laurel, Maryland
  • Next Day Shipping
  • 27
  • REVIEW RATING 4/5

UPS store 618 in laurel MD owner was very rude and unprofessional Regarding a mistake on their part.I paid for next day services and it did not arrive as promised. I was then told by management that the package would be returned to the store And I could come and pick it up in a few days. Upon arrival back to the store the manager told me I had to pay for the return of the package even though they... Read more

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LOST MY FOREVER 21 PACKAGE THEY ARE LAZY AND UNORGANIZED! Add comment

  • Apr 03
  • Shipping
  • Rochester, New York
  • Staff
  • 28
  • REVIEW RATING 4/5

Your store on military rd Niagara Falls ny is the most unprofessional store I have eber been in. I was in today and the girls there were screaming to each other across tthe store about happy hour and all 3 people...2 females one male all chewing gum like a cow...sitting on the counter and were popping the bubble wrap paper in their 0ocket while waiting on me....not to mention. Didnt finish... Read more

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  • Mar 26
  • Post
  • Guerneville, California
  • Mailbox Service
  • 3
  • 3
  • 52
  • REVIEW RATING 4/5

Our accountant had just obtained a private business owned mailbox in a local UPS Store. He asked me to go to the UPS store and drop off my tax return in an envelope, addressed to him and his mailbox. The UPS Store weighed my package and charged me the first class USPS letter rate $4.08. They put the USPS postage on the package and then put the package into my accountant's private mailbox in... Read more

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  • Mar 22
  • Shipping
  • Waukegan, Illinois
  • Led Hdtv Shipping
  • 2
  • 2
  • 45
  • REVIEW RATING 4/5

UPS store employees were very short and not performing their job. I picked this location to ship a 40" LED HDTV back to Manufacture for replacement warranty due to sound card malfunction. According to the manufacture, I could package TV in original packaging. I packed the TV back in packaging with provided Styrofoam and plastic covering to protect the TV from damages. I did not have the package... Read more

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100% FULL

  • Mar 20
  • Shipping
  • Fresh Meadows, New York
  • Ground Shipping
  • 3
  • 3
  • 121
  • REVIEW RATING 5/5
UPS Store Price Gougers
1 of 2

I had to ship a netbook back to the manufacturer for warranty reasons so I decided to go to the UPS Store at 176-25 Union Tpke NY 11366. I used an old Amazon box which the lady at the counter weighed and did her best guess to the dimensions of the box. This was my mistake to let her guess the size and not take out a measuring tape. The shipment was going from New York (11366) to California... Read more

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  • Mar 19
  • Shipping
  • Overland Park, Kansas
  • Overnight Shipping
  • 4
  • 4
  • 62
  • REVIEW RATING 4/5

I paid The UPS Store to ship my package via USPS...and I requested overnight and received a three day shipment instead. I called UPS and was told The UPS Store has NOTHING to do with UPS...they are independent and just use their name...they can ship FEDEX if they want to. I selected The UPS Store because I thought it was UPS. I will NEVER ship with UPS or the UPS Store ever again!!! Don't... Read more

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