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1.5 Based on 76 reviews
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    • Convenient location 6
    • Price 1
    • Professionalism 1
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    • Owner 6
    • Customer service 5
    • Poor service 5
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Sorry for the bad experience,UPS do not charge extra fees for UPS Shipping.UPS sets the rates for their franchise stores and stores are unable to change them in their computers as corporate sets the rates.They are not like a FED EX store and are a franchisee of UPS.Thy are continually bombarded for "free" tape ,paper clips,white out,all the the franchisee's own cost only to make 1.00 for those free drop offs minus royalty fees and cost of tape... Read more

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On 8-24-2016, went in to by a box for shipping as I do ship many things. First $6 plus for 1 box. Then a girl was folding a piece of paper for a customer, me and the other customer, all that was in store. She continued slowly folding sides of paper, another female employee in back, looks out and continues to talk on cell. As I stood there for aprox. 15 minutes, the girl folding the paper was now on the phone with what sounded to be a personal... Read more

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my package was delivered to UPS in Pittston, PA and 3 hours later they claimed it was damaged and discarded my package. It is very evident to me that they stole the contents of my package, as the tracking did not show damage upon delivery. 3 hours later after delivery it was updated that it was damaged and destroyed. no what they did was steal the contents of my package, they are thieves at this location. DO NOT USE THEM THEY ARE THEIVES. I... Read more

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Extremely poor service from the ups store called the shipping shack in Keene mh. The person behind the counter served 2 customers that were behind us in line because the ups person knew the people behind us. You have to get this behavior eliminated from your corporation. If it ever happens to me again it will be the end for ups for me and my friends and coworkers will for sure know about it.

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Need letter notarized after Dad passed away. So stopped in and woman gave me hard time same the "no estate" letter i typed was wrong and she couldn't notarize it, she said I needed the right form and she would have to type it up listen to her BS for 10 minutes. IT was a waste of time, I then went to real notary and was in and out in less than 4 minutes. They said it was ok and the creditors I sent it to after Dad passed away was satisfied. ... Read more

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Beware dihinst pricing. Charged $17.00 to tape two pieces of card board together to ship concert poster then another $17 to ship it ups thT took a week. And $35 to ship a lap top and $25 to box it. At usps the box is free shipping &25 and two day service. DO NOT GO TO UPS STORE WILMINGTON NC

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IF YOUR READING THIS, PLEASE DO YOUR SELF A FAVOR AND STAY AWAY FROM THIS UPS STORE AT ALL COST!!! After paying a high premium for so called "professional" packing, insurance, and shipping, they inadequately packed and shipped this rare 70lb.+ AMPLIFIER in a cheap single wall, 65lb. MAX GROSS WEIGHT box, which ended up being delivered with MAJOR COSMETIC DAMAGE!!! Even UPS deemed it damaged and sent this UPS STORE # 5519 a claim check but they... Read more

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Hi, I used UPS store to send some documents from the US to The Netherlands, weight 4.5 ounces. They recommended USPS (not UPS!) Priority Mail Express International. I had to pay $99.37! I hesitated, but paid. ***!. I later checked the USPS website and there a price of almost $60 was quoted. I wish I had gone to the post office. When asking the store what was going on, the price difference is a 'convenience fee', so that I do not have to wait in... Read more

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This place is a total rip off. Very simply, I sent my golf clubs from Chicago to Maine for $39. I took them to this UPS store to ship back. They told me it was $85!!! This was the exact same thing being sent back in the same package! I had no option, so I did it. I immediately called UPS customer service. They would not help me and couldn't explain the difference. After talking to several people and spending an hour on the phone, they suddenly... Read more

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dropped package at ups store #1237. Package tracking # 1Z2558X0325364100. Dated 07/19/2016. Till today package is not processed. Call ups customer receive after going thru 3 representative . There answer was call store as if I went there because people working I went there because it is a ups store . Read more

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