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  • Customers like
    • Convenient location 9
    • Location 2
    • Scam -price not in line with online quotes 2
  • Customers don't like
    • Poor service 8
    • Owner 8
    • Response of agent 6

As customer do not rely on delivery of important items via UPS, No follow up nothing can be done to make sure delivery is to be completed. After two attempts by drivers, The notice with signature was put on the door and signed. to deliver the box with 4 attempts to track deliver and get it deliver. My confidence is a lowest on UPS and their excuses are unbelievable. Wrong addess no one home even though the shipper requires no signature? Who is telling the truth and why do you have to work so hard to get a deliver completed? Read more

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NICKEL & DIMED. Had wine shipped from a CA (*paid for shipping). I call and they told me my package wasn't there. Spoke w UPS customer service, they confirmed my package was there, & promptly noted the location said there was a $10 retrieval fee. Call back, they confirm package is there & $10 fee.I again call UPS customer service driving to the store, ask why the $10, they reply I shouldn't be. Customer service rep put me on hold when I arrive, to call them and I hear from the back of the store the person say "they can kiss my ***" (not sure... Read more

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I sent in an on-line print order on Friday evening. I went in Saturday afternoon to pick-up and was told they never received anything. Ok, no big deal I'll use the Wi-Fi to re-send it through my laptop...except there is no more Wi-Fi. The associate wanted me to PAY to use their computer to have my one page printed even though I had already paid on the website for my order. This is not the first issue I've had with this store. I've ordered several times on-line and I go in to pick it up and my job isn't ready, even after TWO days! I worked at... Read more

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One store in Fayetteville NC, Westwood shoppingCenter, the one guy has a very bad attitude. One day, someone will shut his *** down and it might be me. No customer service skills and a smart mouth. Wonder why it's never busy there. Thinks he knows everything and has no *** clue. One day, he will have to enter my place of employment. Let's see how that works out for him. Add comment

Really NO ONE SHOULD GO TO the ups STORE IN 6845 hwy 90 e ste 105 Daphne ,Al this is a real piece of bad work and the manager totally needs proper training in customer service and the ASSociate working as well needs service cutomer service skills and really learn his job plus the owner needs a real clue Ireally was very disappointed how i was put off and told to call a 1800 number based on incident that they did not take care off but no means should any one go to this poorly ran poorly managed poorly owned store for any thing A VERY BIG... Read more

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Drop off two items for return associate assured me he would take care of it(so hence the probelm associate did not take care of it at all) awful service never trust a place like this again poor customer service and the ultimate not acknowledging there mistake I think really this business should lose there lincense owner as well is a big JOKE and Manager really needs to take a customer service class or classes and to the associate he knows who is you should never work in customer service EVER !!!!!!!!!!!! Read more

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I contacted a UPS store to ship items purchased from an online auction. The auction company referred me to the UPS Store for shipping. UPS had me complete a 'request to ship' form and pay $31.00. I thought that was reasonable. However, today I received another invoice from them for an additional $105.00 in shipping fees. This was truly shocking. It's way more than I would have reasonably expected--more than double what I paid for the actual items. The auction company says they have no knowledge, and apparently don't care, what their... Read more

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UPS owner in Calabasas, CA is a shake down artist and withhold mail from paying customers. In several occassions mail addressed to me with a name referrening a company was withheld and not delivered claiming the company name is not authorized. The owner is bad news. Add comment

Stay clear of this store if you plan on getting anything delivered as promised. Showed up Saturday at 9 (no one there). When they showed up paid them $54 to ship a relative's ID to California by Monday so he could get on a plane. They sent it USPS. On Monday I did a track with USPS and it said it would get there Wednesday! I called the store and they told me too bad and call the Post Office. Lady offered to Google post office phone number. Now missing a flight. I own two companies and will never use them again ever. Pass it on. No... Read more

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Ups store on imperial and yorba linda blvd. Rudely dismissed me to another ups store seemed like didnt want to be bothered with ATT return equipment. Willing to help other customers in need of other services. Didnt greet me acted very pissed off, said she couldnt help me with no explaination . Add comment

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