UPS Store Complaints and Reviews

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UPS Store
Main address: 6060 Cornerstone Court West 92121-3795 San Diego CA
(800) 789-4623 in USA, , customerrelations@mbe.com
  • 235+8 mobile complaints
  • $60K claimed losses
  • $247 average
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  • 10 hours ago
  • Shipping
  • Arlington, Texas
  • Pack And Ship Instructions Not Followed
  • 2
UPS Store - Warranty Repair Went Awry
1 of 5

On 5/12 I took a large item to the UPS Store in North Arlington TX off Lamar St for a pack and ship return option on a warranty repair being charged to the Guitar Center Pro Coverage account. I brought this item in with the shipping label and specific instructions on how to both package and bill this item with points in BOLD stating that the item needed to be double boxed or UPS would not cover... Read more

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  • 2 days ago
  • Storage
  • Barrie, Ontario
  • Product Handling
  • 2
  • 1

Barrie Caplan Location - Went to pick up my package at the store location as I was not available at time of delivery and they would not release it to me because the shipping address was not my residential address on my driver's licence. I even provided proof of the order and all my documentation to show I am the name on the package. I was told go get my licence changed even though I explained I... Read more

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The UPS store is ricducolous. They charged me to tape on a lable. Really? Highway robbery! Ups should be embarrassed that these stores have their name and charge a arm and a leg. I will not use then again!

Store number 4844 in bayridge Brooklyn wants to charge me $6 to tape my box!!!!! When I said ill go buy my own tape from a 99 cents store the guy refused to take my box..........

  • Jul 11
  • Shipping
  • Paradise, Nevada
  • Rude Manager
  • 1
  • 2

Retired senior living on govt check. Was sent a sleep disorder test from my dr. Ups delivered it. I took it back to send back with the UPS Sticker provided to the UPS store on east flamingo and Maryland parkway in las Vegas. Laurie the manager very rude said you have to tape box. I said this is exactly how UPS deliveries it. No tape. She said that doesn't matter and she made me pay 3.25 to put... Read more

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  • Jun 24
  • Animal Services
  • North Hills, California
  • Service Animal
  • 1
  • 28

i should start by saying california does not require a service animal to wear vest. my dog is a new service dog for me and i haven got her(german shepard)vest yet! i needed to send off two medium/large boxesx2 but I was not allowed in. i told him that my dog is a service dog and because i didnt have the vest he told me to get out! i fumbled for my Veteran affairs ID card that shows 100%... Read more

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Hate UPS stores - always way over priced and terrible customer service!!

  • Jun 23
  • Transportation and Delivery
  • Denied Insurance Coverage
  • 1
  • 26

5-14-14 Went to UPS Store#4067 on 4371 Northlake Blvd PBG,Florida 622-7117 witha package to be sent to my daughterin N J .Package had frazile dishes in it. I had packed it at home but Mgr.Greg Gullo suggested to add more packing. I told him to add additional packing. He sold me insurance for $1000.00 coverage for damage or loss. Gave me a Amex recipt,Tracking Copy an UPS slip stating ! Not up to... Read more

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  • Jun 19
  • Advertisements and Cons
  • Houston, Texas
  • Prepaid Return Item
  • 3
  • 27

2 young men at the UPS Store, #0566, 2437 Bay Area Blvd, Houston, Tx 77058 said I had to pay them a dollar tip fee on a prepaid, pre-stickered item I was returning to HSN. They said it was "because they didn't make anything on the item I was returning". At first I thought it was a joke, but the young one kept at it, until I told them I was out of cash which I was, and the older one said to let... Read more

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