Ups Store Complaints and Reviews

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  • Customers like
    • Price1
    • Convenient location1
  • Customers don't like
    • Owner4
    • Respone from owner3
    • Customer service2

Robert NMB MOST *** EXPERENCE EVER UPS FAILS TO LEAVE PACKAGE OK...HAVE IT SENT TO UPS STORE E MAILED COME FOR P/U AT 2 PM...TOLD BY THE JERKOFF EMPLOYEE X THAT HAVE IT TILL 5 PM AND COULD NOT EXPLAIN WHY Add comment

  • Jun 24
  • Shipping
  • West Palm Beach, Florida
  • Next Day Delivery
  • 1
  • 1
  • 20
  • REVIEW RATING 3/5

Dropped shipment at "Independently Owned" UPS Store in South Florida. Package was not shipped for next four days as per tracking number. Packaging was extremely fragile and shipment was damaged. Never use UPS Store_"Independently Owned". Insurance was quoted at 4% of declared value. Usually supposed to be 1%. USPS is better choice except that packaging has to be done by the customer. Calling UPS... Read more

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  • Jun 23
  • Post
  • Shrewsbury, Massachusetts
  • Pack And Ship Service
  • 1
  • 1
  • 25
  • REVIEW RATING 4/5

I have checked with the UPS Staffs at Shrewsbury, MA UPS Store recently about pack and ship program guarantee. No one has told me that it doesn't work with UPS Account number. I 've already hired them to repack my products. They used some of my bubble wrapped and charged me with the packing ridiculous rate when you can't do the pack and ship program because my customer has his own UPS account... Read more

Was this review helpful? 1 1

  • Jun 15
  • Shipping
  • Lebanon, Tennessee
  • Owner
  • 3
  • 3
  • 30
  • REVIEW RATING 4/5

The owner was EXTREMELY rude and has no idea what customer service is! He was a tall thin dark haired guy with an accent and glasses, I don't know his name, I wish I asked for it. I came in to get a package shipped for a friend, who told me a large box with a hefty warranty was paid for on usps.com and included in the shipping label. The owner insisted on charging me for a small box, and my items... Read more

Was this review helpful? 1 1

  • Jun 11
  • Shipping
  • Houston, Texas
  • Mail Box
  • 3
  • 3
  • 45
  • REVIEW RATING 4/5

Leased two mail boxes from 5380 W. 34th St--290@West 34th Street--Houston, Texas 77092. 18 days later I found out that my husband and I were getting a divorce and I was moving back to Dallas, Texas. I went into the store location and told the manager what was happening and ask if he could allow me a 70 years old women to cancel my mail boxes and move one to Dallas, Texas and the other further... Read more

Was this review helpful? 1 1

UPS store would not accept a Lab Pack for next day service. The Palos Park store on 131st. Mgr was very rude. This is why Fed Ex has better service! Add comment

  • Jun 07
  • Post
  • Bamberg, Bayern
  • Flowers Delivery
  • 1
  • 1
  • 33
  • REVIEW RATING 4/5

I ordered flowers for my brothers wedding through an online shop. They were supposed to be delivered on Saturday the day before Wedding. I checked the online site to track the flowers. The UPS page says the Address doesn't exist! I called my brother and asked if they received a called from UPS and he said no. This was not the first time I have sent my Brother or Mother who lives next door... Read more

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  • Jun 05
  • Shipping
  • Staff
  • 36
  • REVIEW RATING 3/5

I came into the UPS Store in Mount Pleasant to mail my rented books. A young, freckled face girl with glasses checked me out. She was wearing a sweatshirt for another business (automotive I beleive) and the name on it was Dustin. I don't think it was her sweatshirt, but I found it strange that she wasn't dressed in UPS gear. Anyways, I could tell that this girl was not pleased to be checking me... Read more

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  • Jun 03
  • Shipping
  • Las Vegas, Nevada
  • Mail
  • 16
  • REVIEW RATING 4/5

The manager was very rude and sarcastic and talks over you and doesn't listen and very unprofessional demeanor. He did not give me options of the best rate and is not very knowledgeable with his services and customer service. He did not want to take both of my mailings and I've been there twice and both times I received very poor service. He is very sarcastic and would not stop talking and... Read more

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  • May 29
  • Shipping
  • Orlando, Florida
  • Shipping Service
  • 1
  • 1
  • 42
  • REVIEW RATING 3/5

Just to say, the customer should know before hand what they will be charged for. Maybe UPS should provide the stores with tape, so they can let us do it ourselves rather than get you off your cell phones. We pay UPS for shipping, not the store, so maybe UPS could help out a little. Charge for everything else, and maybr make a big sign, like most retailers, informing the customer BEFORE you... Read more

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