Ups Store Complaints and Reviews

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Ups Store
Main address: 6060 Cornerstone Court West 92121-3795 San Diego CA
(800) 789-4623 in USA, , customerrelations@mbe.com
  • 254+14 mobile complaints
  • $62.8K claimed losses
  • $234 average
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  • Nov 18
  • Shipping
  • Atlanta, Georgia
  • Mail Box
  • 16

The UPS store located at 3535 Peachtree Rd, Atlanta GA sold my mail box to another person. I called to see why senders were getting my mail back, as undeliverable. I was told that the bill wasn't paid in June. I said how did you try to reach me? "We sent you an email". Upon asking what address is that ? They didn't have my email its been the same email for years. An employee entered a made up... Read more

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  • Nov 05
  • Shipping
  • Package
  • 34

Package was damage during shipping and when I confronted them about a claim and ways to go about it. The manager himself rudely dismissed me stating"we are responsible for our own shipping". This same manager packed and shipped the item for me when I dropped off the item. Completely unacceptable service at store #4756. A manager that will not even take responsibility for his own service... Read more

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  • Oct 30
  • Shipping
  • Ups Box
  • 35

I am facing the same thing, but unlike you, I was forewarned by the UPS employee signing me up. On the bright side, I was able to use my UPS box as a physical address for some things, which helped while I was in transit, and they were always so helpful. I could even call ahead to see if I had mail in my box, which saved me unnecessary trips to town. They also received packages for me, which some... Read more

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  • Oct 24
  • Shipping
  • Citrus Heights, California
  • Shipping Label Charge
  • 40

Shipping back a DISH box, with label intact. Ok, I am asked if I wanted to pay upfront or else have DISH charge me the 17.00, as the label on the front is NOT a shipping label. OK, so what would anyone else call this? I asked them the same question: got a roll of eyes by the young black female, the very rotund white older woman just stood holding up the other shelf, and the other white girl,... Read more

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I suggest that anyone shipping to another country should become familiar with the rules and regulations set forth by customs and any specific regulations by the country intended to be the destination. I ship with UPS on a regular basis and I always ask about any changes in the laws and regulations regarding the country that I'm shipping to. Ignorance can be quite expensive. Add comment

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  • Oct 09
  • Shipping
  • Oakland, California
  • Poor Delivery Service
  • 2
  • 2
  • 78
Ups Store - Guy missed a sign TWICE, extremely rude and unhelpful supervisors
1 of 2

So to begin, a little background: I live with my mother, we rent out the basement of a house. We share the same address, we don't have a suite # or an A and B address. We just share the address and separate out mail. We have been low on money and were waiting for her check to arrive. We needed money for bills urgently and she decided to have it over-nighted through UPS. Day 1: The UPS guy left a... Read more

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  • Oct 01
  • Shipping
  • Zephyrhills, Florida
  • Wrong Address Delivery
  • 64

I dropped off a package containing a gift card and coins. Mailing it to an address that I have mailed to many times via USPS. The UPS system automatically changed the zip and city. 11207 (which is wrong) became 10165 and New York became Brooklyn. We didn't know this until the package failed to arrived. Yes, we absolutely should have checked the receipt and they should have told me that the... Read more

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  • Sep 26
  • Storage
  • Auburn, Washington
  • Package Storage Fee
  • 63

I missed my package, so it returned to the UPS store where i SHIPPED. I tryed to call that that store and ask them for the price about picking up my stuff and the reshipment fee. they making excuse every time, always skipping my question. and telling me that there are too many package now in there store! ****2 weeks passed, they finally reply me that the amount of the reshipping or pick up fee.... Read more

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  • Sep 23
  • Shipping
  • Ceres, California
  • Iphone6 Shipping
  • 7
  • 7
  • 270
Ups Store - UPS Package Lost / Stolen by UPS Empoyees
1 of 2

So last Friday I went to my local UPS store to ship off these brand two new iPhone 6 which I had stood in line for the whole night to get. The phones were bought at retail so I paid close to $1900 dollars. So I walk in the store and have the employees package the phones for me in a box. I chose the Next day delivery. The girl working there asked me if I wanted to get insurance. Now in my head I'm... Read more

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  • Sep 22
  • Shipping
  • Glendale, Arizona
  • Shipping Rates
  • 1
  • 1
  • 46

9524 W. Camelback UPS Store. What a bunch of losers! The hispanic dumb broad screwed up my order. Refused to tell me that they knew post office shipping rates and only offered me prices for small box between $90 to $110. On screen, I saw one for $34 but it took 8 days to get it there. Telling me that P.O. would be more expensive I shipped it. Came home and looked up P.O. prices for pound and... Read more

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